The Current

Checking-In on waiting 'on hold', Truth and Reconciliation, driverless cars & more

Friday host Piya Chattopadhyay joins Anna Maria in studio to get through a week's worth of your mail. From feedback on futuristic cars that drive themselves to the present-day peril of being stuck waiting on hold.
Pan flute renditions of popular songs may not be everybody's cup of tea but as we learned in the By Design documentary, 'Your Call Is Important To Us', studies show pan flute pop music is one of the best options for designing the optimum "on hold" experience.

Friday host Piya Chattopadhyay joined Anna Maria in studio for our weekly segment to check-in on some of the stories we've been following, to your feedback.

Today's segment includes:

'On Hold': As part of our By Design series, The Current's Josh Bloch brought us"Your Call Is Important To Us", a documentary all about the experience of being 'on hold'. There's a whole industry around designing the best - or least irritating "on hold" experience. Who knew?

Moncton Shooting: A Year Later: A year ago today, Justin Bourque gunned down three Moncton mounties. The CBC's Stephen Puddicombe has been following this story from start to finish. He joined us from Moncton to tell us how people are coping and shared an interview with RCMP mountie widow Angela Gevaudan. 

TRC Findings: On Tuesday, the Truth and Reconciliation Commission on residential schools released its summary report, complete with 94 recommendations touching on education, justice, health and beyond.  It described the residential school system as a cultural genocide against First Nations peoples. As part of our coverage, we spoke with Edmund Metatawabin, a residential school survivor. 

Disability Fashion: In April, we looked at the #droptheplus campaign hoping to be rid of labelling plus size models. But it is not just the plus size industry that's undergoing a makeover. The disabled fashion industry is also transforming itself. 

Driverless Cars: Automated driving was once the stuff of science fiction. But as you're likely aware, a number of automotive and technology companies have been tinkering away on this. And by 2020, we might actually be sharing the road with driverless cars.

We always love hearing from you with your feedback on the program. 

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This segment was produced by The Current's Sarah Grant and Carole Ito.