A working journalist abroad: lessons from using a 'fixer' in South Africa

As a foreign journalist reporting on a sensitive subject, Lindsay Sample wanted to make sure that she understood what was going on as much as she could. So she did what many journalists do when reporting abroad: she hired a fixer — a person to help navigate the language and norms of the local area.
Nosiphelele Msesiwe from the Social Justice Coalition talks to reporter Lindsay Sample in Khayelitsha, South Africa about why she considers herself a toilet activist. (Mthobeli Gladstone Mali)

"So nice to meet you, can you tell me about your toilet?" It's not a question that people are expecting when they meet a journalist. Yet it's one that I found myself asking over and over again on my reporting trip in South Africa.

'It's not safe': South Africans fear using public toilets after woman murdered

Lindsay Sample's documentary aired on CBC Radio's The Current. Listen →

Toilets I learned are funny, most people laughed as they showed me where they go to relieve themselves. They kept laughing as I asked them to open and close the door, flush a couple of times, explain to me what I was looking at. The laughter helped because the story I reported on isn't a funny one.

I spent most of my time in Khayelitsha, South Africa, a big township just outside of Cape Town. There, a lot of people don't have toilets in their houses so when they have to go to the bathroom they have to go for a walk. My piece looks into how women in particular are vulnerable on these walks, at risk of being sexually assaulted.

As a foreign journalist reporting on a sensitive subject, I wanted to make sure that I understood what was going on as much as I could. So I did what many journalists do when reporting abroad: I hired a fixer — a person to help me navigate the language and norms of the area. On this particular trip I was in the unique position to work with five fixers, four during my fellowship with the International Reporting Project, and one for my solo reporting time.

 Here are a few tips from my experience and from the fixers who I worked with:

1. Get a recommendation for someone who knows the area

My first step when I'm  looking for a fixer is to reach out to journalists who live in or have reported from where I'm going. I ask them who they would recommend working with. I've found they'll be able to help if you've thought through what pieces of the puzzle are going to need to fit together to get your reporting done. What languages do the people you're planning to interview speak, how complicated are logistics in the area you're hoping to work in, etc.

Freelance video journalist and fixer Stuart Graham recommends you find a person who "has deep knowledge of the area, the culture and people. Someone who is aware of the dangers and who is going to be objective." 

2. When you can, hire a journalist

Everybody thinks about journalism differently but I've found that working with someone who has journalism experience helps. It's such a joy to work with someone who gets "it," whatever "it" means to you.

"The best researchers and fixers are journalists," says broadcast journalist and fixer Ashleigh Hamilton. "They ask the right questions and know how to run with something without much overseeing."
From Lindsay Sample's documentary: Since the murder of her sister-in-law, Iminathi Mafevuka doesn’t feel safe during the long walk to public toilets. (Lindsay Sample)

3. Have a clear sense of your project and your needs

"In most cases, Journalists approach fixers, without a clear understanding of what the scope of the project/report is and exactly what is required of them," says social advocacy journalist and fixer Oliver Meth. "Journalists have to open up to state exactly what they're researching and what they would like to get," he adds.

For my next reporting trip I know that I will want to give my fixer as clear of a schedule as possible, a list of interviews I've set up, and areas where I think I'll need the most support.

4. You might need more than one person

Though it saves you money if you hire a fixer who can also be your driver, in my experience this doesn't always work well. If the logistics are simple and you speak the language I think it can work. But if your reporting is heavy on the logistics and heavy on the need for translation I would recommend paying the extra money to have both.

"The journalist mustn't forget that they actually are the journalist and not the fixer," says Graham. "Overall the journalist should do the work and employ a driver and translator," he says.

How much should your fixer be paid?

From veteran CBC Radio doc producer Joan Webber: To my mind this is not where you should be looking to cut costs. Once you've found the right person, ask what kind of daily rate he or she charges. Generally the rate in many places can run from $200 to $350 US per day. That said, depending on what you're asking the "fixer" to do and the price they request — it's all negotiable.

5. Talk about the money

Depending on where you are working there may be different understanding of what it means to be a journalist, and what it means to interview someone. "The issue of incentivising is really sensitive." says Khayelitsha-based producer and fixer Mthobeli Gladstone Mali. Since your fixer is helping to arrange interviews and/or translating your requests, make sure you talk to your fixer about this.

At CBC the policy is that journalists cannot pay people for their time. During my reporting I was asked by people, who coincidentally were not included in my piece, about whether or not they would be paid for their time. I had to clearly communicate why that was not possible.

6. Credit fixers for their work

A fixer can play a relatively small role in shaping your story or a really big one, but many news organizations don't have a policy on naming them. Whether it's a shared by-line or a mention at the end of the story I think we should be pushing for acknowledging the role that a fixer plays in shaping our stories.

As this Al Jazeera America article (focused on conflict reporting) puts it, "media organizations need a better protocol for these practices that is informed by the experience of and conversations with staff journalists, freelancers and fixers. We need guidelines that will protect the interests of all parties and help redress the unequal relationships."

About the author

Lindsay Sample
Lindsay Sample spent three years working at CBC. Her first gig was an internship at CBC Radio's As it Happens. She then switched into TV and spent most of her time as an associate producer for CBC's consumer investigative program, Marketplace. Lindsay is now digging into in-depth stories at Discourse Media, a Vancouver-based journalism company.


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.