As It Happens

A lot of restaurants claim to be wheelchair accessible. This reviewer puts it to the test

Toronto entrepreneur Taylor Lindsay-Noel is making waves with her TikTok reviews that rate restaurants on wheelchair accessibility.

Toronto's Taylor Lindsay-Noel says she's making 'real change' — 1 TikTok review at a time

A woman in a light green dress, matching blazer and blue high heels sits cross-legged in a wheelchair and smiles toward the camera.
Toronto's Taylor Lindsay-Noel runs a tea company and makes accessibility-themed restaurant reviews on TikTok. (Submitted by Taylor Lindsay-Noel)

Story Transcript

When Taylor Lindsay-Noel reviews a restaurant, she's not just commenting on the food and the ambiance — though that's a part of it.

The Toronto tea entrepreneur is making waves with her TikTok reviews that rate restaurants on their wheelchair accessibility on a one-to-five scale.

That means asking questions like, can she actually get through the doors? Is there a push button to open and close the doors? Are the bathroom sinks low enough for her to reach?

"When you're navigating the restaurant itself, it's really important that there is enough space to move around, and also evaluating how the staff treat you," Lindsay-Noel told As It Happens guest host Paul Hunter. 

"The washrooms are typically where things go very sideways."

Honest reviews, but 'as kind as possible'

For Lindsay-Noel, going out for a bite to eat is a lot of work. That's why she says it's so important that restaurants get this stuff right. 

It can take her some time to get ready. She usually has to call a taxi. And before anything else, she has to do her research. 

She says she never just shows up at a place expecting her needs to be accommodated. She only hits up restaurants that bill themselves as wheelchair accessible online. Oftentimes, she'll even call to double check.

What's more, if she notices accessibility issues while she's dining, she reaches out to the restaurant before posting her review to outline her concerns and give them a chance to respond. 

"I don't want people to think I'm just out to get people," she said. "I want to be honest in my reviews and I feel like I try to be as kind as possible."

But she's learned that just because an establishment calls itself accessible, doesn't mean it actually is. 

"Sometimes a restaurant might think wheelchair accessible means that you can access the front door with a wheelchair. But after you move in, then it's a disaster," she said. "So I think that's why the video component of what I do has made such an impact."

Take, for example, one of her most viral videos — a one-out-of-five accessibility rating for Toronto's Shameful Tiki Room

The Polynesian-themed joint bills itself as wheelchair accessible online, and Lindsay-Noel says she also called ahead to confirm. But when she took her friend there for her birthday, she discovered that while she could get through the front door, a step blocked her from entering the bathroom. 

"I had to then pay for another ride, change my plans and figure everything out, which really derails your entire day," she said. "[It] is so inconvenient, when it [the restaurant] could just be honest about the fact that the place wasn't accessible."

The restaurant did not immediately respond to a request for comment from CBC, but Lindsay-Noel says the owner has reached out to her personally to apologize and promise to make changes.

"I told her I'd love to come back and do like a full-circle update when that has happened," she said.

Travel reviews are next 

That's exactly the kind of impact she hopes her videos will have — more accessibility, and more honest information about what accessibility means. 

"I hope it leads to what is already happening — real change. Places are updating their listings," she said. 

That honesty, she says, is important. 

"It feels ... like we're a last thought, and that people don't really consider the fact that lying about accessibility to make yourself look better has a really big effect on someone's mental health," she said.

Lindsay-Noel first started using a wheelchair after being paralyzed in a gymnastics fall when she was 14. In those early days after the accident, she says a bad experience at a restaurant was enough to keep her cooped up at home for weeks on end. 

"I was too scared to run into issues," she said. "So I can really empathize with people who are, especially, newly injured, who are navigating the world for the first time in a different body, how troublesome going out can be."

She has more restaurant reviews in the works, and plans to expand her repertoire by travelling and rating the accessibility of transportation and hotels.

"The opportunities, I think, are kind of endless and it really does hopefully help everyone because accessibility affects everybody," she said. 

Five hands forming a fist in various coloured skin for Being Black in Canada logo
Being Black in Canada highlights stories about Black Canadians. (CBC)

For more stories about the experiences of Black Canadians — from anti-Black racism to success stories within the Black community — check out Being Black in Canada, a CBC project Black Canadians can be proud of. You can read more stories here.

Written by Sheena Goodyear. Interview produced by Aloysius Wong. 

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