Revised timeline of police response to Texas shooting confirms what parents already feared

Residents of Uvalde, Texas, say they don't know what to make of the stunning admission by police Friday that they waited more than an hour outside the locked door of two classrooms at Robb Elementary School while children were inside with the gunman who shot 19 of their classmates and two teachers.

Officials reveal officers waited more than an hour outside classroom while children repeatedly called 911

Steven McCraw, director of the Texas Department of Public Safety, arrives at a news conference in front of Robb Elementary School in Uvalde, Texas, on Friday. McCraw admitted that police made the wrong decision in not confronting the gunman, who killed 19 children and two teachers at the school, sooner. ( Omar Ornelas/USA Today Network/Reuters)

UPDATE | On Sunday, the U.S. Department of Justice said it would investigate the police response to the shooting at Robb Elementary School in Uvalde, Texas. Read more

Residents of Uvalde, Texas, say they don't know what to make of the stunning admission by police Friday that they waited more than an hour outside the locked door of two classrooms at Robb Elementary School while children were inside with the gunman who shot 19 of their classmates and two teachers.

"With the benefit of hindsight ... of course, it was not the right decision," Steven McCraw, director of the Texas Department of Public Safety, told reporters at a press conference outside the school.

He said the incident commander on-site Tuesday, Chief Pedro "Pete" Arredondo of the school district's own police force, had determined that by the time three Uvalde police officers entered the school at 11:35 a.m., the situation was no longer an active shooting but a barricaded-shooter scenario and "no more children were at risk."

Pedro 'Pete' Arredondo, chief of the Uvalde Consolidated Independent School District police department, seen at a press conference about the shooting on May 24, was the one who made the decision to treat the gunman inside Robb Elementary as a 'contained subject' rather than an active shooter. (Reuters video screenshot)

"Obviously, based upon the information we have, there were children in that classroom that were at risk, and it was, in fact, still an active shooter situation," McCraw said.

By 12:03 p.m., there were 19 officers from four different police agencies in the hallway outside the adjoining fourth-grade classrooms and yet officers did not breach the doorway until 47 minutes later — and only after obtaining keys from a school janitor.

A plan showing the route the gunman took to get to the two classrooms he targeted inside the school. He also shot into classrooms through the windows as he walked alongside the school. (Chandan Khanna/AFP/Getty Images)

No surprise for parents who watched shooting unfold 

The new detailed timeline confirmed what many of the parents and relatives who had rushed to the school Tuesday and tried desperately to push past officers to save their children had suspected.

A father who had driven to the school to check on his niece said the officers on scene were urging onlookers in nearby houses to get inside.

"''Get in the house! Get in the house!' That's what they were yelling. 'There's an armed shooter, a high-powered rifle,'" he said while stopping for snow cones at Extreme Southern Sno Pitt Stop with his two children.

"They knew everything already. Like, OK, so why didn't you all go in?"

Officers from several different law enforcement agencies near the windows of Robb Elementary School during the shooting. Some broke windows and evacuated children from classrooms while others were in the hallway outside the two rooms where the gunman was holed up. (Pete Luna/Uvalde Leader-News/Reuters)

The father did not want to be identified in interviews about the police but said he had relatives in law enforcement and believes rushing in to try to save lives in such a situation, even at the expense of one's own, is part of the oath officers commit to when taking the job.

"What is the reason to be careful? That's your duty. That's your job. That's what you swear into — especially [with] kids."

Selena Tristan, 46, didn't watch the press conference because she has been trying to keep news coverage away from her son, who was in a Grade 2 classroom at the opposite end of Robb Elementary during the shooting, but she says many parents are angry.

"I know a lot of people are pissed off because they don't understand what took so long."

Selena Tristan, 46, and her son, Andres Galan, 9, eat snow cones in their car outside Extreme Southern Sno Pitt Stop. She says many residents are angry at how long it took police to confront the gunman. (Kazi Stastna/CBC)

'As long as someone's firing, you go to the gun'

McCraw said Friday that officers were following "barricaded-subject" protocol and thought there was time to retrieve classroom keys and wait for a tactical team with equipment to breach the door, but he admitted they should have broken that protocol. 

"When you have an active shooter, you don't have to wait on tactical," he said. "As long as there's kids and as long as someone's firing, you go to the gun, you find him, you neutralize him. Period."

While McCraw told reporters that the "barrage" of rounds Salvador Ramos, 18, fired into the two classrooms occurred in just the first four minutes that he was inside the school and that any firing afterward was sporadic and at the door, there were still multiple 911 calls being made by children inside over the 47 minutes that 19 officers waited in the hallway.

A graphic showing the revised timeline of how the shooting unfolded was outlined by McCraw on Friday, (The Associated Press)

McCraw said police were still trying to determine whether anyone died during that time. He said the two girls who called from inside rooms 111 and 112 whispered details of the shooter's movements and the number of dead and living to 911 dispatchers. One pleaded, as late as 12:43 p.m., to "please send the police now."

"It gets to me," said Linda Sosa.

The 74-year-old grandmother said she has lived in Uvalde all her life and has not had good experiences with local police. She has a son in prison serving time for drug possession who, she says, was rough handled by officers during his arrest.

The home of the Ramos's grandmother, Celia Gonzalez, where he had been staying. She was the first to be shot by the gunman but managed to call 911 and survived. (Kazi Stastna/CBC)

"My son was doing wrong, I can accept that, but the way they treated him they should have treated that guy that killed so [many] little kids that didn't know what was going on."

Sosa grew up next door to Celia Gonzalez, Ramos's grandmother — who was the first to be shot as he set off on his rampage. She described Gonzalez, who survived the shooting, as a friendly person and Ramos as "very quiet."

"I wouldn't believe that he would do something like that," Sosa said.

WATCH | Police reveal new details of school shooting response: 

Texas police admit ‘wrong decision’ to delay response in school shooting

1 month ago
Duration 3:12
Officials say police in Uvalde, Texas, made the ‘wrong decision’ to wait more than an hour in a school hallway before confronting an armed gunman who had barricaded himself inside a classroom with children.

Reluctant to criticize

Gloria Garcia is more prepared to give officers the benefit of the doubt.

"I don't know what the truth is," said the 88-year-old, who lives on Geraldine Street, steps away from Robb Elementary. "I hate to say anything bad about the police, but, you know, it could be true that they were slow in responding."

She was home the day of the shooting, just down the street from where Ramos crashed his car into a ditch before setting off for the school on foot. She heard three loud thumps and thought someone had hit the wall of her house. 

'I hate to say anything bad about the police, but, you know, it could be true that they were slow in responding,' Gloria Garcia, 88, said. (Kazi Stastna/CBC)

"A few minutes later, I heard bang, bang, bang, bang," Garcia said. "I thought they were killing birds because there are a lot of trees there."

It was only when she got a call from her daughter, who is a therapist at a local middle school, that she realized it was more serious.

"She says, 'Mom, if you're outside, get inside. There's something terrible going on at Robb,'" she said. "And then I looked out the window and saw all the commotion."

WATCH | 21 lives cut short by gunman: 

What we know about the victims of the Texas elementary school shooting

1 month ago
Duration 5:30
The CBC's Makda Ghebreslassie provides details about the 19 children and two teachers who were killed in the Robb Elementary School shooting in Uvalde, Texas.

Officer passed shooter moments before he got inside

Another distressing detail for families to come out of Friday's press conference was that an officer with the Uvalde Consolidated Independent School District passed the gunman while he was still in the school parking lot. The officer was pursuing what he thought was the shooter near the school's back door but was, in fact, a teacher and didn't spot Ramos hiding behind a car.

It's common for school districts in Texas to have their own police force. The Uvalde district has four officers for eight schools, plus a detective and the chief, and had just held active-shooter training two months ago. (One of its officers lost his wife, teacher Eva Mireles, in the shooting.)

Police officers help children run to safety after escaping from a window at the school. (Pete Luna/Uvalde Leader-News/Reuters)

Officials had initially said the school's officer was on-site and had engaged the gunman. But they later clarified that was not the case and that he only arrived after the first 911 call and later helped evacuate children in other classrooms.

"There's a police officer set for every school right here in the district, but I mean, I've come several times for other things, like ceremonies, and they're not always here," said Sandra Medina, whose daughter Jazmine was in a Grade 4 classroom a few rooms down from the gunman and was evacuated to a nearby funeral home.

Sandra Medina, 34, and her daughters, Alyssa, far left, and Jazmine, prepare to bring flowers to a memorial at Robb Elementary. Jazmine was in a class a few doors down from where the shooting occurred. (Kazi Stastna/CBC)

Parents desperate to 'rush in' and help

Some parents who had watched the police hold back and then later give a contradictory account of their intervention had been openly critical of the response even before Friday's admission of multiple failures.

"I even asked the cops, 'Do you all need help?'" said Javier Cazares, who tried desperately to get to his nine-year-old daughter, Jacklyn, who was killed inside the school along with her cousin, Annabell Guadalupe Rodriguez.

"We were willing to rush in ... we were just so angry."

Cazares told CBC's Susan Ormiston earlier this week that he couldn't bear the thought that his daughter, whom he described as a kind, spunky "firecracker" who loved gymnastics and making TikTok videos, and her classmates were alone with the gunman for so long before help arrived.

"God knows how long my little girl and the rest were like that," he said, his voice trembling and his breath catching at the realization.

WATCH | Distraught father criticizes police response: 

Father of Texas school shooting victim criticizes police response

1 month ago
Duration 3:38
Police 'could have gone in faster,' says Javier Cazares, the father of one of the 19 children killed in Uvalde, Texas, on Tuesday.

He said he wished more parents would get angry and demand accountability from officials and police.

"Their job was to go in and save lives, not wait," he said Thursday. 

But on Friday, McCraw had little consolation to offer Cazares and others when asked by reporters what he would tell them.

"I don't have anything to say to the parents other than what had happened," he said. "We're not here to defend what happened; we're here to report the facts.... If I thought it would help, I would apologize."


Kazi Stastna

Senior Producer

Kazi Stastna is a senior producer with She has worked as a features writer and copy editor with CBC's digital news team for over a decade. Prior to that, she was at the Montreal Gazette and worked as a reporter and editor in Germany and the Czech Republic.


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversation  Create account

Already have an account?