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Whistleblower testifies Facebook chooses profit over safety, calls for 'congressional action'

A former Facebook data scientist told a U.S. Senate subcommittee on Tuesday that the social network giant's products harm children and fuel polarization in the U.S., while its executives refuse to change because they elevate profits over safety. And she laid responsibility with the company's CEO, Mark Zuckerberg.

Facebook products 'harm children' and 'weaken our democracy,' says Frances Haugen

Whistleblower and former Facebook data scientist Frances Haugen testifies during a U.S. Senate subcommittee hearing in Washington on Tuesday. (Drew Angerer/Pool/Getty Images)

While accusing the giant social network of pursuing profits over safety, a former Facebook data scientist told U.S. senators on Tuesday that she believes stricter government oversight could alleviate the dangers the company poses, from harming children to inciting political violence and fuelling misinformation.

Frances Haugen, testifying before the Senate commerce subcommittee on consumer protection, presented a wide-ranging condemnation of Facebook.

She accused the company of failing to make changes to Instagram after internal research showed apparent harm to some teens and being dishonest in its public fight against hate and misinformation.

Haugen's accusations were buttressed by tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company's civic integrity unit.

But she also offered thoughtful ideas about how Facebook's social media platforms could be made safer. 

WATCH | Facebook chooses profits over safety, Haugen testifies:

Former Facebook data scientist asks Congress to intervene in social media company’s actions

21 days ago
2:37
Former Facebook data scientist-turned-whistleblower Frances Haugen urged U.S. lawmakers to intervene in the social media giant's operations. Speaking before a Senate panel, Haugen outlined how Facebook knew its products and algorithms were steering users toward dangerous and toxic content, yet did nothing about it. 2:37

She laid responsibility for the company's profits-over-safety strategy right at the top, with CEO Mark Zuckerberg, but she also expressed empathy for Facebook's dilemma.

Haugen, who says she joined the company in 2019 because "Facebook has the potential to bring out the best in us," said she didn't leak internal documents to a newspaper and then come before Congress in order to destroy the company or call for its breakup, as many consumer advocates and lawmakers of both parties have called for.

The 37-year-old data expert from Iowa has a degree in computer engineering and a master's degree in business from Harvard University. Prior to being recruited by Facebook, she worked for 15 years at tech companies, including Google, Pinterest and Yelp.

"Facebook's products harm children, stoke division and weaken our democracy," Haugen said. "The company's leadership knows how to make Facebook and Instagram safer but won't make the necessary changes because they have put their astronomical profits before people.

"Congressional action is needed," she said. "They won't solve this crisis without your help."

Bipartisan support for more oversight

Democrats and Republicans have shown a rare unity around the revelations of Facebook's handling of potential risks to teens from Instagram, and bipartisan bills have proliferated to address social media and data-privacy problems. But getting legislation through Congress is a heavy slog.

The Federal Trade Commission has taken a stricter stance toward Facebook and other tech giants in recent years.

"Whenever you have Republicans and Democrats on the same page, you're probably more likely to see something," said Gautam Hans, a technology law and free-speech expert at Vanderbilt University's law school in Nashville.

Republican Sen. Marsha Blackburn of Tennessee and Democratic Sen. Richard Blumenthal of Connecticut listen to Haugen's testimony on Tuesday. (Drew Angerer/Getty Images)

Haugen suggested, for example, that the minimum age for Facebook's popular Instagram photo-sharing platform could be increased from the current 13 to 16 or 18.

She also acknowledged the limitations of possible remedies.

Facebook, like other social media companies, uses algorithms to rank and recommend content to users' news feeds. When the ranking is based on engagement — likes, shares and comments — as it is now with Facebook, users can be vulnerable to manipulation and misinformation. Haugen would prefer the ranking to be chronological.

But, she testified, "people will choose the more addictive option even if it is leading their daughters to eating disorders."

'The buck stops with Mark'

Haugen said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.

Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.

Haugen said she believed that Facebook didn't set out to build a destructive platform.

Facebook CEO Mark Zuckerberg in San Jose, Calif., in May 2018. Haugen testified Tuesday that she believed Zuckerberg was familiar with some of Facebook's internal research showing concerns about potential negative impacts of Instagram. (Marcio Jose Sanchez/The Associated Press)

"I have a huge amount of empathy for Facebook," she said. "These are really hard questions, and I think they feel a little trapped and isolated."

But "in the end, the buck stops with Mark," Haugen said, referring to Zuckerberg, who controls more than 50 per cent of Facebook's voting shares.

"There is no one currently holding Mark accountable but himself."

Internal research on Instagram's effect on girls

Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns about the potential negative impacts of Instagram.

The subcommittee is examining Facebook's use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts.

For some of the teens devoted to Facebook's popular photo-sharing platform, the peer pressure generated by the visually focused Instagram led to mental health and body-image problems, and in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.

One internal study cited 13.5 per cent of teen girls saying Instagram makes thoughts of suicide worse and 17 per cent of teen girls saying it makes eating disorders worse.

She also has filed complaints with federal authorities alleging that Facebook's own research shows that it amplifies hate, misinformation and political unrest, but that the company hides what it knows.

'We don't agree with her characterization,' company says

After recent reports in the Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a 60 Minutes interview that aired Sunday night on CBS.

As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids' version of Instagram, which the company says is meant mainly for tweens aged 10 to 12.

WATCH | Plans for kids' version of Instagram on hold, Facebook says: 

Plans for kids’ version of Instagram on hold, Facebook says

29 days ago
2:03
Facebook has paused its plans for a version of Instagram designed for kids, saying it wants to hear more parents’ concerns about children’s safety, privacy and mental health. 2:03

Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump in last year's presidential election, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.

After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized that "I don't trust that they're willing to actually invest what needs to be invested to keep Facebook from being dangerous."

Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.

Facebook maintains that Haugen's allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.

In a Facebook post on Tuesday evening, Zuckerberg said it was "disheartening" to see company research "taken out of context."

"If we're going to have an informed conversation about the effects of social media on young people, it's important to start with a full picture. We're committed to doing more research ourselves and making more research publicly available."

With files from CBC News

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