World

Panic after toddler fell into gorilla pen can be heard on 911 call

Confusion and panic set in after a three-year-old boy fell into the Cincinnati Zoo's gorilla enclosure, according to 911 recordings released Wednesday, with the boy's mother pleading for help while repeatedly shouting at her son: "Be calm!"

'He's dragging my son,' woman tells dispatcher

Audio of the call from the mother of a 3-year-old son who fell into the gorilla enclosure at the Cincinnati zoo 0:55

Confusion and panic set in after a three-year-old boy fell into the Cincinnati Zoo's gorilla enclosure, according to 911 recordings released Wednesday, with the boy's mother pleading for help while repeatedly shouting at her son: "Be calm!"

"He's dragging my son! I can't watch this!" the woman, who isn't identified, said in the 911 call Saturday after the boy dropped some 4.5 metres into the enclosure.

Minutes later, the Cincinnati Zoo's dangerous animal response team shot and killed Harambe the gorilla to protect the boy.

Since then, there have been numerous questions about how the boy got past the barriers around the exhibit. Police are investigating the child's parents, and federal inspectors are planning a review of the zoo.

The boy's family didn't comment on the police investigation, but did release a statement saying he continues to do well and expressing gratitude to the zoo for protecting his life

His mother said in the 911 call that her son had fallen into the exhibit and a gorilla was standing over him. The dispatcher told her that responders were on their way, and the caller yelled four times: "Be calm!"

A record of police calls shows nine minutes passed between the first emergency call about the boy falling into the enclosure and when the child was deemed safe.

The zoo has an open viewing area that was among the first of its kind and is now common in many zoos around the country. The zoo said it will look at whether it needs to reinforce the barriers even though it considers the enclosure more secure than what's required.

Boy is 'doing well'

The breach, zoo director Thane Maynard said, was the first time a visitor had entered its Gorilla World exhibit, which opened in 1978. A federal inspection less than two months ago found no problems with the exhibit.

On Wednesday, the boy's family said he "is still doing well." The family said they continue to "praise God" and also are thankful to the zoo "for their actions taken to protect our child."

While they have been blamed for the gorilla's death by some on social media, the family expressed appreciation for those offering support. The statement said some people have offered money, which they won't accept.

"If anyone wishes to make a gift, we recommend a donation to the Cincinnati Zoo in Harambe's name," said the statement released through publicist Gail Myers

Police said their investigation will look at the parents' actions, not the operation of the zoo, which is overseen by the U.S. Department of Agriculture. Police then would discuss with prosecutors whether charges should be filed.

At least two animal rights groups are holding the zoo responsible for the death of the 17-year-old western lowland gorilla, charging that the barrier made up of a fence, bushes and a moat wasn't adequate.