World

Mexico switches to 911 emergency number

Mexico is finally getting a single, nationwide emergency number like most of Canada has, and the number is the same: 911.

Gradual change was completed Monday with little public outreach

(Ken Kistler/Public Domain Pictures)

Mexico is finally getting a single, nationwide emergency number like most of Canada has, and the number is the same: 911.

In Mexico's previous system, people often reported police emergencies to one number, and medical or fire emergencies to another.

And the public has long distrusted emergency numbers because authorities frequently fail to come when called.

In northern Mexico, the army launched a crime-report number called "We do show up."

Trust hasn't been helped by reports that some dispatchers tipped criminals off to call-in complaints.

The government apparently seeks to imitate the perceived reliability of the Canadian number, to which an estimated 98 per cent of the country has access.

The gradual change was completed Monday, but not much was done in the way of public outreach.

With files from CBC News

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.