Video

Air Canada accused of 'lying' to customers to avoid paying for lost luggage | CBC Go Public

Under federal law, when an airline loses a passenger's luggage on an international flight, it can be held liable for damages up to $2,100. But a Go Public investigation has found that's not the message some inconvenienced passengers are getting from Air Canada. CBC's Eric Johnson reports.
Under federal law, when an airline loses a passenger's luggage on an international flight, it can be held liable for damages up to $2,100. But a Go Public investigation has found that's not the message some inconvenienced passengers are getting from Air Canada. CBC's Eric Johnson reports. 3:55