Technology & Science

Amazon to introduce more automated packaging machines

Amazon.com Inc. is rolling out machines to automate a job held by thousands of its workers: boxing up customer orders.

They can crank out 600 to 700 boxes an hour, or 4 to 5 times the rate of a human packer

A clerk reaches for an item for a customer order at the Amazon Prime warehouse in New York. (Associated Press)

Amazon.com Inc. is rolling out machines to automate a job held by thousands of its workers: boxing up customer orders.

The company started adding the technology to a handful of warehouses in recent years. The machines scan goods coming down a conveyor belt and package them seconds later in boxes custom-built for each item, two people who worked on the project told Reuters.

Amazon has considered installing two machines at dozens more warehouses, removing at least 24 roles at each one, the sources said. The warehouses typically employ more than 2,000 people.

That would amount to more than 1,300 cuts across 55 U.S. fulfillment centres for standard-sized inventory. Amazon would expect to recover the costs in under two years, at $1 million per machine plus operational expenses, they said.

Physical demands

The plan, previously unreported, shows how Amazon is pushing to reduce labour and boost profits as automation of the most common warehouse task — picking up an item — is still beyond its reach. The changes are not finalized because vetting technology before a major deployment can take a long time.

Amazon is famous for its drive to automate as many parts of its business as possible, whether pricing goods or transporting items in its warehouses. But the company is in a precarious position as it considers replacing jobs that have won it subsidies and public goodwill.

"We are piloting this new technology with the goal of increasing safety, speeding up delivery times and adding efficiency across our network," an Amazon spokesperson said in a statement. "We expect the efficiency savings will be reinvested in new services for customers, where new jobs will continue to be created."

Packing worker Hashmat Zubair fills a delivery box with products at the Amazon fulfillment centre in Baltimore. (Clodagh Kilcoyne/Reuters)

Amazon last month downplayed its automation efforts to reporters visiting its Baltimore fulfillment centre, saying a fully robotic future was far off. Its employee base has grown to become one of the largest in the United States, as the company opened new warehouses and raised wages to attract staff in a tight labour market.

A key to its goal of a leaner workforce is attrition, one of the sources said. Rather than lay off workers, the person said, the world's largest online retailer will one day refrain from refilling packing roles. Those have high turnover, because boxing multiple orders per minute over 10 hours is taxing work. At the same time, employees who stay with the company can be trained to take up more technical roles.

Increased productivity

The new machines, known as the CartonWrap from Italian firm CMC Srl, pack much faster than humans. They crank out 600 to 700 boxes per hour, or four to five times the rate of a human packer, the sources said. The machines require one person to load customer orders, another to stock cardboard and glue, and a technician to fix jams on occasion.

CMC declined to comment.

Though Amazon has announced it intends to speed up shipping across its Prime loyalty program, this latest round of automation is not focused on speed. "It's truly about efficiency and savings," one of the people said.

Including other machines known as the "SmartPac," which the company rolled out recently to mail items in patented envelopes, Amazon's technology suite will be able to automate most of its human packers. Five rows of workers at a facility can turn into two, supplemented by two CMC machines and one SmartPac, the person said.

The company describes this as an effort to "repurpose" workers, the person said.

Employees work at the Amazon fulfillment centre in Brampton, Ont. New machines proposed by Amazon are able to pack 600 to 700 boxes an hour, roughly four or five times faster than a human being. (Chris Young/Canadian Press)

It's not known where roles might disappear first, nor what incentives, if any, are tied to those specific jobs.

But the hiring deals that Amazon has with governments are often generous. For the 1,500 jobs Amazon announced last year in Alabama, for instance, the state promised the company $48.7 million over 10 years, its department of commerce said.

Product-handling challenges 

Amazon is not alone in testing CMC's packing technology. JD.com Inc. and Shutterfly Inc. have used the machines as well, the companies said, as has Walmart Inc., according to a person familiar with its pilot.

Walmart started 3½ years ago and has since installed the machines in several U.S. locations, the person said. The company declined to comment.

Interest in boxing technology sheds light on how the e-commerce behemoths are approaching one of the major problems in the logistics industry today: finding a robotic hand that can grasp diverse items without breaking them.

Amazon employs countless workers at each fulfillment centre who do variations of this same task. Some stow inventory, while others pick customer orders and still others grab those orders, placing them in the right size box and taping them up.

A delivery person pushes a cart full of Amazon boxes in New York. Amazon says new packing technology could increase safety and speed up delivery times. (Brendan McDermid/Reuters)

Many venture-backed companies and university researchers are racing to automate this work. While advances in artificial intelligence are improving machines' accuracy, there's still no guarantee that robotic hands can prevent a marmalade jar from slipping and breaking, or switch seamlessly from picking up an eraser to grabbing a vacuum cleaner.

Amazon has tested different vendors' technology that it may one day use for picking, including from Soft Robotics, a Boston-area startup that drew inspiration from octopus tentacles to make grippers more versatile, one person familiar with Amazon's experimentation said. Soft Robotics declined to comment on its work with Amazon, but said it has handled a wide and ever-changing variety of products for multiple large retailers.

Believing that grasping technology is not ready for prime time, Amazon is automating around that problem when packing customer orders. Humans still place items on a conveyor, but machines then build boxes around them and take care of the sealing and labelling. This saves money, not just by reducing labour, but by reducing wasted packing materials, as well.

These machines are not without flaws. CMC can only produce so many per year. They need a technician on site who can fix problems as they arise, a requirement Amazon would rather do without, the two sources said. The super-hot glue closing the boxes can gum up a machine, causing it to stop working.

Still other types of automation, like the robotic grocery assembly system of Ocado Group PLC, are the focus of much industry interest.

But the boxing machines are already proving helpful to Amazon. The company has installed them in busy warehouses that are driving distance from Seattle, Frankfurt, Milan, Amsterdam, Manchester and elsewhere, the people said.

The machines have the potential to automate far more than 24 jobs per facility, one of the sources said. The company is also setting up nearly two dozen more U.S. fulfillment centres for small and non-specialty inventory, according to logistics consultancy MWPVL International, which could be ripe for the machines.

This is just a harbinger of automation to come.

"A 'lights out' warehouse is ultimately the goal," one of the people said.

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