Science

Samsung releases Canadian details of smartphone recall for overheated batteries

Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones, following reports that some of their batteries have exploded or caught fire.

No confirmed incident in Canada, but company says Canadian customers can exchange their devices

Canadians who have a Galaxy Note 7 smartphone can exchange the recalled device for a new one of the same model, or for a Galaxy S7 or Galaxy S7 Edge. (Kim Hong-Ji/Reuters)

Samsung has released Canadian details for the 10-country recall of 2.5 million Galaxy Note 7 smartphones, following reports that some of their batteries have exploded or caught fire.

Samsung Electronics Canada says there has been no confirmed incident in this country, but it's offering a voluntary exchange program for its Canadian customers.

Samsung's parent company said last week that it would set up a product exchange after it confirmed 35 cases of Note 7s that exploded or caught fire due to defective batteries from one supplier.

Owners of the phone in Canada can exchange a recalled device for a new one of the same model.

The company says another option is to exchange a recalled device for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.

Samsung says Note 7 owners can initiate the exchange by visiting a special-purpose website: CanadaNote7exchange.expertinquiry.com. It also has a toll-free phone number: 1-800-517-3507.

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