Critics not on board with airlines' decision to relax in-flight physical distancing during COVID-19

The decision by Canada’s two biggest airlines to relax on-board physical distancing policies next month is under fire from those who worry about the health implications of doing so amid the COVID-19 pandemic.

Air Canada, WestJet to allow passengers to buy seats next to each other as of July 1

A flight attendant wears personal protective equipment in a near-empty plane from Calgary to Vancouver on June 9. Several Canadian airlines now plan to make every seat available for purchase. In Canada, airlines lost about 90 per cent of their revenue as planes sat idle in April and May. (Jonathan Hayward/The Canadian Press)

The decision by Canada's two biggest airlines to relax on-board physical distancing policies next month is under fire from those who worry about the health implications of doing so amid the COVID-19 pandemic.

Air Canada and WestJet announced on Friday they would begin selling tickets for adjacent seats as of July 1, after blocking access to those seats for the past few months to allow passengers to maintain a safe distance from each other.

"We definitely feel like we've had the rug pulled out from underneath us," said Sarah Antonio, a Toronto resident with a ticket for a WestJet flight to Vancouver on July 8. "I just thought that they would want to take our safety more seriously."

Antonio said she and her husband are going on a business trip they were supposed to take in March but chose to delay because of the pandemic. She said the main reason they felt comfortable booking the flight now was because WestJet said explicitly during the ticket-booking process that the middle seat would be empty.

Toronto resident Sarah Antonio says she is concerned for her and her husband's health after hearing that WestJet will now allow customers to book seats adjacent to each other. The couple is flying to Vancouver on July 8 for a business trip. (Sarah Antonio/Submitted)

"We took some comfort in this option," she said. "Seeing that me and my husband are from the same household, we thought, 'Oh that's great. We're going to have a row to ourselves.'"

Antonio said she was upset when she found out that the middle seat could be filled from a tweet sent by her friend, not from the airline.

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"You're selling us something that you're not providing," she said. 

In a statement to CBC News, WestJet spokesperson Morgan Bell said the safety of its customers is a top priority and that the company's protocols are consistent with industry best practices.

"In the instance a guest is not comfortable on board, we suggest that they discuss seating arrangements with our crew, as they will continue to accommodate should there be space," Bell said. "In the rare instance a guest wants to disembark prior to the cabin door being closed, they would be provided with the opportunity to board the next available flight."

WATCH: Airlines face backlash by resuming to sell middle seats:

Airlines face backlash by resuming to sell middle seats

3 years ago
Duration 1:57
Physical distancing on Canadian airlines is about to get harder, as the country's two biggest carriers will go back to filling middle seats on July 1. Many passengers aren’t happy about the decision.

Physical distancing on flights

Relaxing physical distancing on flights by making every seat available for purchase is in line with recommendations from the International Air Transport Association (IATA), the trade organization for the world's major airlines.

The IATA says the need for physical distancing on flights is obviated by requirements for face coverings and the use of HEPA air filtration systems that are equivalent to those at hospital operating theatres. The IATA says these measures make the risk of passing on COVID-19 from one passenger to another very low.

The UN's International Civil Aviation Organization recommends airlines implement physical distancing measures between passengers and separate seating arrangements when occupancy allows it. The ICAO's guidance says that resuming higher volumes of passenger air travel will depend on public health agency guidelines and governmental restrictions, among other factors.

Both Air Canada and WestJet reverted to IATA's health recommendations, even though Transport Canada listed physical distancing among the "key points" in preventing the spread of the virus as part of a guide issued to the aviation industry in April.

Passengers wearing mandatory masks wait for their flight using physical distancing measures at Toronto's Pearson International Airport on June 23. (Nathan Denette/The Canadian Press)

"Operators should develop guidance for spacing passengers aboard aircraft when possible to optimize social distancing," the document states.

While that advice has not changed, a spokesperson for Transport Minister Marc Garneau said the on-board spacing requirement is a recommendation only and therefore not mandatory.

"Other considerations such as aircraft configuration, passenger needs and aviation safety must be taken into account when spacing passengers aboard an aircraft," communications director Amy Butcher said.

Canadian airlines have taken a number of steps beyond physical distancing on flights to prevent the spread of COVID-19. 

They must conduct pre-boarding temperature checks and require masks on board for crew and passengers. They have also implemented enhanced aircraft cleaning and scaled back their in-flight service in late March, cutting out hot drinks, hot meals and fresh food.

Ottawa should make physical distancing mandatory: NDP

NDP MP Niki Ashton said the same physical distancing rules that apply throughout Canada should also apply on airplanes.

"This really speaks to the profit-driven agenda of the airlines," she said. "The Canadian government should be doing a lot more than encouraging or shrugging its shoulders."

Air Canada and WestJet are not alone in promoting the IATA recommendations against in-flight physical distancing. 

Budget carrier Flair Airlines never adopted a no-middle-seat policy, CEO Jim Scott said in an interview.

"It was really easy to have space between passengers because, until two weeks ago, we didn't have any passengers," he said.

Scott said as more tickets have been booked in the past 14 days, the airline faced a choice: block off middle seats and raise all fares by up to 40 per cent or find another way. Flair chose to allow passengers who book flights in a specific section of a plane to pay a $49 fee to ensure the seat beside them remains vacant.

Other Canadian airlines, including Air Transat and Porter Airlines, have suspended flights until mid to late July. Air Transat said when it returns to flying on July 23, middle seats won't be blocked off.

"We will, however, to the best of our ability, apply distanced seating when possible ... [for example] when the load factor allows it," Air Transat spokesperson Christophe Hennebelle said.


  • A previous version of this story stated incorrectly that airlines' move to sell adjacent seats was "in line" with International Civil Aviation Organization (ICAO) guidance. In fact, the ICAO recommends physical distancing between passengers and separated seating when occupancy allows it, and says that moving to higher volume seating will be dependent on public health agency guidelines and government travel restrictions and other factors.
    Jun 29, 2020 1:08 PM ET


Ryan is a reporter with CBC Toronto. He has also worked for CBC in Vancouver, Yellowknife and Ottawa, filing for web, radio and TV. You can reach him by email at ryan.jones@cbc.ca.

With files from Ashley Burke and The Canadian Press