Entertainment

Concertgoers urged to print tickets at home due to Rogers outage

Canadian concertgoers are being asked to save or print their tickets and bring cash or credit cards to purchase services like food and drink as a widespread network outage at Rogers Communications Inc. stymied mobile internet access and debit transactions across the country.

Canadian venues are urging attendees to save or print tickets and bring cash or credit cards

A neon sign, with the words Massey Hall illuminated in red, is pictured at night.
Toronto's Massey Hall, along with a number of other Toronto venues, are urging concertgoers to print their tickets at home before Friday shows due to the Rogers outage that is affecting internet access for a wide variety of mobile services. (Jared Thomas/CBC)

Canadian concertgoers are being asked to save or print their tickets as a widespread network outage at Rogers Communications Inc. stymied mobile internet access across the country. 

Scotiabank Arena in Toronto suggested that those attending tonight's Roger Waters show save their mobile tickets to their Apple Wallet or Google Pay, depending on the model of phone they have.

A few blocks away, Massey Hall encouraged people to print off their tickets to comedian Hannah Gadsby's Friday night show.

The same was true of Budweiser Stage at Toronto's Ontario Place, where country music star Keith Urban is set to perform.

The venue, which is cashless, also urged people to bring a credit card to pay for food and drink, as the outage affected debit transactions administered by Interac.

Rogers posted a notice on its website Friday saying the outage was impacting both its wireless and home service customers and is also affecting phone and chat support.

The company offered no explanation for the outage, its expected length and how many customers were impacted, but promised technical teams were "working hard to restore services as quickly as possible."

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversation  Create account

Already have an account?

now