Windsor flood victims frustrated with insurance company footdragging

Several people in Windsor-Essex are still waiting for insurance nearly 5 weeks after flooding.

'Sometimes I don't feel like I'm being kept in the loop,' frustrated homeowner says

David Norwood is frustrated his insurance company isn't giving better customer service. (Amy Dodge/CBC)

Several people in Windsor-Essex are still waiting for insurance claims to clear, nearly five weeks since hundreds of homes in the area were devastated by flooding.

David Norwood of Tecumseh describes the process as "very frustrating." He still doesn't know how much money he's getting back.

"I think we're covered," he said. "I think we're covered appropriately, but because we haven't seen the end result, we're still kind of waiting."

During the rain Sept. 28 and 29, his basement flooded with nearly eight centimetres of water and sewage. His carpet was ruined, and appliances were damaged. The basement was stripped down to the frame in most parts.

David Norwood was one of hundreds of homeowners in Windsor and Tecumseh who experienced flooding during heavy rains in September. (David Norwood/Provided )

But when he contacted his insurance company, it took days before anything was done.

"Our concern of course was if there was sewage," he said. "How long are we supposed to be down there, should we be down there, how much time should we spend down there?"

Communication breakdown

But it wasn't until he told the insurance company he was going to go to a hotel that they finally came to the house and cleaned it up.

"Since they have cleaned up, they have not been back," Norwood said. "Sometimes I don't feel like I'm being kept in the loop."

An electrician and carpet company have been sent to take measurements, but every time he calls his insurance provider, he says they don't have clear answers for him.

Record-breaking rainfall in Windsor and Tecumseh, Ont. flooded streets and basements. (David Norwood/Provided )

But he remains patient because he knows others are in a similar situation and other homes had worse flooding. 

All Norwood wants is for the company to communicate with him about what is being done, when it is happening and what coverage he has moving forward.

"When you don't know, you think 'Is something going to happen, am I on the list?'" he said.