Phone problems killing business for Windsor pizza shop

Bell Canada reports an estimated 750 customers are having phone service issues in the south Walkerville area, around Tecumseh Road East and Lincoln Road.
Phone troubles at Franco's Restaurant is killing business, says owner Josie Donato. (Jason Viau/CBC)

A Windsor pizza place will likely make less dough this weekend as a phone disruption is crippling its business.

Bell Canada tells CBC News around 750 customers are having phone service issues in the south Walkerville area, around Tecumseh Road. E and Lincoln Road.

At Franco's Restaurant, only one of eight phone lines have been working since Tuesday. Late Thursday afternoon three were up and running. Owner Josie Donato says Bell told her the problem won't be fully fixed until Sunday.

"It's taking too long. For a big company like that, I don't think it should take that long to fix, especially when you're trying to run a business," she said.

Busy weekend coming

Franco's relies heavily on their telephone with more than half of their revenue coming from take-out and delivery.

Heading into a busy weekend full of Olympic action and Tragically Hip concert showings, Donato says she will be surprised if they do a quarter of their normal business.

"It's going to hurt because people don't want to wait on the phone waiting for us," Donato says, urging customers to be patient if it's busy.

"Even the girl that's [answering] the phones she's not allowed to move from the phone, that way she can quickly pick up. And if we have to return calls we're our own cell phones."

Technicians are said to be working around the clock, Bell tells CBC News in an email, after cables were damaged.

Unis Jewellery, right next door, is also suffering, trying to sell jewellery without a working debit machine.

"It's affecting us quite a bit. People are not going to be able to pay," owner Ken Unis said. "There's not even a voicemail for us, so people can't even leave messages for us. It's had a big impact for us financially."