Pan Am Games: Hotels still waiting for rooms to fill

The Pan Am Games are less than three weeks away, but hoteliers say they are still waiting for their rooms to fill.

Renaissance Toronto Downtown Hotel GM says he would have done better in July without the Games

Pan Am hotel woes

6 years ago
Toronto hoteliers are still waiting for their rooms to fill up just before the Pan Am Games. 3:24

The Pan Am Games are less than three weeks away, but hoteliers say they are still waiting for their rooms to fill.

Mark Ive, the general manager of the Renaissance Toronto Downtown Hotel, says he was counting on a large block of bookings set aside by the Pam Am organizing committee.

But the committee cancelled 60 per cent of those rooms earlier this year, he said.

"This was very unusual for a booker to reduce their block by so much," he said. "So frankly we were caught off guard." 

Ive said his budget is off by about $600,000 and believes the hotel would have done better in July without the Games, which run from July 10 to 26.

Other hotels report a similar experience with their Pan Am contracts.

Some have even dropped the Pan Am bookings altogether because they weren't filling up.

Terry Mundell, president of the Greater Toronto Hotel Association, said filling blocks of rooms abandoned by organizers is a challenge with only three weeks to go before the Games.

Ive said some visitors are telling him they're reluctant to come downtown during the Games because they think it will be too busy. 

In a statement released Wednesday morning, Pan Am organizers said they worked with the the Greater Toronto Hotel Association, Tourism Toronto and other tourism agencies to decide on the January release date for rooms — a plan they say was widely shared.

The date was chosen to give hotels months to rent out those rooms.

"It is important to note that these rooms were intended for people like broadcasters, press and National Olympic Committee members — not for games visitors or spectators," Games spokesman Teddy Katz said. "These 'games clients' as we call them are people with an official affiliation to the Games. TO2015 essentially serves as the booking agent – we work with our clients and the hotels to facilitate needed bookings."

Transit getting ready

Meanwhile, Metrolinx is promising that increased signage will make getting around the city clear to the influx of travellers arriving for the Games.

​Officials with the Ontario agency say they'll have 800 extra signs going up across GO Transit lines.

Chris Upfold, chief customer officer of the TTC, said construction inside Union Station will be completed in time for the Games.

The TTC will have also extra staffing.

"We have 1,600 TTC back office staff, our accountants, our planners, our lawyers, finance people that have each signed up for a number of shifts and will be there to help our customers as well," ​Upfold said. 


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversationCreate account

Already have an account?