Delays, conflicts and confusion hampered Ontario's COVID-19 response: auditor general

Ontario's response to the COVID-19 pandemic was hampered by poor emergency preparedness, inadequate lab capacity and a disorganized public health system, according to a report issued Wednesday by the province's auditor general. 

Report reveals membership of command tables advising Ford government on pandemic

Laboratory testing, case management and contact tracing were not performed quickly enough to contain the spread of the novel coronavirus, says a new report by Ontario's auditor general. (Craig Chivers/CBC)

Ontario's response to the COVID-19 pandemic was hampered by poor emergency preparedness, inadequate lab capacity and a disorganized public health system, according to a report issued Wednesday by the province's auditor general. 

In a special report on COVID-19, Auditor General Bonnie Lysyk raises concerns that flaws in Ontario's communication, decision-making and management of positive cases contributed to a wider spread of the virus during the eight months since the pandemic was declared.

The audit found "delays and conflicts and confusion in decision-making," said the 231-page report, tabled in the legislature on Wednesday morning. 

The report also lays bare for the first time the structure and membership of the so-called "tables" advising Premier Doug Ford and his cabinet on their response to COVID-19.

Among the auditor's key findings: 

  • The Ford government paid a consultant $1.6 million to develop an organizational command structure for its COVID-19 crisis response, a structure that the auditor criticizes as "overly cumbersome," with no top leadership roles given to public health officials. 
  • Laboratory testing, case management and contact tracing were not being performed quickly enough to contain the virus.
  • Weaknesses in the public health lab and information systems that were repeatedly flagged following the 2003 SARS crisis were never fixed before the arrival of COVID-19.
  • The province hadn't updated its pandemic-related emergency plans for years, nor run them through testing scenarios. 

"Ontario's response to COVID-19 in the winter and spring of 2020 was slower and more reactive relative to most other provinces and many other international jurisdictions," Lysyk said in the report. 

Bonnie Lysyk, Ontario's auditor general, has issued a report saying Ontario's pandemic response was hampered by poor emergency preparedness, inadequate lab capacity and a disorganized public health system. (Frank Gunn/The Canadian Press)

"As we continue into this second wave, it is still not too late to make positive changes to help further control and reduce the spread of COVID-19."

At a news conference Wednesday morning, Health Minister Christine Elliott said the report is "a disappointment, and in many respects a mischaracterization of the province's pandemic response.

"The reality is that over the course of the pandemic, there have been differing views. Differing views among public health officials, amongst the medical community, amongst policy makers, and of course the public," Elliott said.

"We have different views on various aspects of her report."

WATCH | Ford attacks auditor general's report on pandemic response:

Ford attacks auditor general’s report on pandemic response

3 years ago
Duration 2:11
Ontario's auditor general presented a scathing assessment of the province's response to the COVID-19 pandemic, accusing it of poor preparedness, inadequate lab capacity and a disorganized public health system. The findings were quickly attacked by Premier Doug Ford and Health Minister Christine Elliott.

One chapter of the report focuses on the public health systems for COVID-19 testing, for managing the cases of people who test positive and tracing their contacts who may have been exposed to the virus.   

Across the province, fewer than half of lab tests have been completed within 24 hours of the patient's specimen being collected, the auditor found.

As recently as September and October, public health units contacted only 75 per cent of people who tested positive within 24 hours of receiving the result, short of the province's target of 90 per cent. 

The auditor said the largest urban public health units were particularly slow at case management — the process of contacting people who test positive, advising them to self-isolate and investigating how they likely contracted the virus. In September and October, the auditor found the average time it took to begin managing a positive case after the person got tested was: 

  • Ottawa - 4.5 days.
  • Toronto - Four days. 
  • Peel - 3.25 days.
  • York - 2.25 days.

The delays "may have led to further exposure and spreading of the virus," Lysyk said in the report. 

Ontario Premier Doug Ford declared a state of emergency in response to the COVID-19 pandemic during this March 17 news conference, alongside Health Minister Christine Elliott and Dr. David Williams, the province's chief medical officer of health. (Frank Gunn/The Canadian Press)

The report delves into the command structure set up by the government to advise on the COVID-19 response.

At the top is the Central Co-ordination Table, co-chaired by the province's top bureaucrat, cabinet secretary Steven Davidson; and the premier's top political adviser, chief of staff James Wallace.

Its membership includes nine deputy ministers, as well as five political advisers from the offices of the premier and the health minister. However, the auditor notes, neither Chief Medical Officer of Health Dr. David Williams nor anyone from Public Health Ontario sits on this table.   

Below the Central Co-ordination Table are four others, including the Health Command Table, which the auditor found had as many as 90 participants. Its meetings were held by teleconference instead of videoconference until July, a format the auditor said was not effective for clear discussions.     

The auditor said Williams did not chair any of the Health Command Table's meetings. She calls Ontario's decision not to give its chief medical officer of health the lead role in its COVID-19 response "unusual." 

Fewer than half of the COVID-19 lab tests conducted in Ontario have been completed within 24 hours of the patient's specimen being collected, the auditor general found. (Craig Chivers/CBC)

At the same time, the auditor criticizes Williams for failing to use his full powers to issue directives quickly, notably for a provincewide masking order or for protecting temporary foreign workers on farms. Williams told the auditor he only issued directives after consulting with the Health Command Table.

The auditor's report said Williams and the Ministry of Health were slow to react in the early weeks of the pandemic. The report questions why provincial officials: 

  • Waited until March 13, the Friday before the scheduled start of Ontario's March Break, to warn against non-essential travel.
  • Refused to acknowledge community transmission of the virus until March 26.
  • Did not order all long-term care workers to wear masks throughout their shifts until April 8.   

The auditor finds instances where the government's decisions did not follow the advice of public health experts, including allowing anyone who wanted to get tested to do so from late May until early October.

The auditor also details how the government ignored the advice of Public Health Ontario on setting infection thresholds for the restrictions in its colour-coded COVID-19 response framework. 

A report from Ontario's auditor general lists the membership of the Ford government's top advisory table on COVID-19, made up almost entirely of deputy ministers and political staff. (Ontario Auditor General)

She said Public Health Ontario has played a "diminished" role in responding to the pandemic and posed that this "may have been impacted by its funding." 

The Health Ministry did not fully use the key lesson from SARS — the precautionary principle of acting as soon as there is reasonable evidence of a threat to public health — to guide its initial response to COVID-19, the auditor said.

The ministry categorized the risk to Ontarians as low even as the virus spread to more than 20 countries and the auditor said this meant Ontario developed its strategy for responding more slowly than other provinces. 

She points to repeated reports by her office since 2003 — a time period in which the Liberals were in power for nearly 15 years — warning of the need to strengthen the public health system and improve Ontario's emergency preparedness.       

The auditor is working on a second special report on COVID-19, which will focus on health-related pandemic expenditures, personal protective equipment and long-term care, and said it will be issued soon. 

WATCH | How Ontario got to this point in the coronavirus pandemic:

How Ontario got to this point in the second wave of the COVID-19 pandemic

3 years ago
Duration 6:24
With Premier Doug Ford poised to implement tighter restrictions in Toronto, Peel and possibly York, here’s a look back at how the novel coronavirus has surged this fall.


Mike Crawley

Senior reporter

Mike Crawley covers provincial affairs in Ontario for CBC News. He began his career as a newspaper reporter in B.C., filed stories from 19 countries in Africa as a freelance journalist, then joined the CBC in 2005. Mike was born and raised in Saint John, N.B.

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