Airbnb to ban local guests under the age of 25 from booking entire homes

Airbnb announced Wednesday afternoon that it will begin testing new regulations across Canada this month that will ban local guests under the age of 25 from booking entire homes.

Changes to security measures come following deadly Toronto shooting that left 3 people dead, 2 others injured

Airbnb will implement new rules this month that will limit young adults' ability to book some properties in Canada in a bid to cut down on unauthorized parties. (Charles Platiau/Reuters)

Airbnb has announced that it will begin testing new regulations across Canada this month that will ban local guests under the age of 25 from booking entire homes.

Guests under 25 years old will still be able to book a private room within a host's primary residence listing, but won't be able to rent an "un-hosted home" within a certain geographical distance of where they're living, according to spokesperson Chris Lehane. The company hasn't specified what that distance would be. 

Lehane announced changes to the company's security measures at a news conference in Toronto, which started at 1:30 p.m. ET. 

The new security regulations come in an effort to "reduce instances of unauthorized parties," Airbnb said in a statement Wednesday. The idea is one the company says is backed by data suggesting issues related to house parties often occur in areas where the renter lives. 

Chris Lehane, the senior vice-president of global policy and communications for Airbnb, announced changes to the company's security measures at a press conference Wednesday following a deadly shooting last week at a downtown Toronto condo. (Pelin Sidki/CBC)

Project relies on user-provided information

Airbnb says the measure relies on user-provided information and "user verification systems."

"We're not infallible ... there are ways that people are going to circumvent systems," Lehane said. 

The company is also introducing a "24/7 neighbourhood support telephone hotline" in Canada to connect residents with "rapid response agents" who will deal with concerns.

Watch as Lehane explains Airbnb's new pilot project, and why it's being implemented:

Here's why Airbnb says it will ban adults under 25 from booking entire homes

3 years ago
Duration 2:06
Airbnb spokesperson Chris Lehane explains why the company plans to implement a pilot project that will limit young adults from booking some properties across Canada.

It says people under 25 who meet certain criteria, like having positive reviews, will still be able to book entire homes locally.

Lehane said the company is also launching a partnership with the Canadian Doctors for Protection from Guns, under which Airbnb will provide $300,000 over a three-year period to increase public awareness about gun violence. 

Pilot project follows deadly shooting 

The pilot project comes just days after a shooting in downtown Toronto last week that left three people dead and two others injured. 

The shooting happened at a rented Airbnb in a downtown condo building on Friday night, near Bathurst Street and Fort York Boulevard. Police received several 911 calls at 10:21 p.m. reporting the sound of gunshots.

The victims have been identified as Jalen Colley, 21, of Brampton, Ont., Joshua Gibson-Skeir, 20, of Brampton and Tyronne Noseworthy, 19, of Toronto.

Toronto police are continuing to investigate a triple fatal shooting that happened on the 32nd floor of this condo building. (CBC)

"Our thoughts are with Joshua, Jalen and Tyronne," Lehane said at the conference on Wednesday. 

Toronto police announced on Tuesday that the violent shooting was likely a murder-suicide

The incident raised concerns from nearby residents, who said there are persistent security issues associated with Airbnb rentals. It also prompted reaction from Fairbnb, a coalition of groups calling for more regulations for short-term rentals.

Airbnb has 'zero tolerance' for violent behaviour 

In a statement following the shooting, Lindsey Scully, spokesperson for Airbnb, said the company has "zero tolerance for this type of behaviour," adding that no other safety incidents have been reported at that particular listing. 

"We are deeply saddened by the tragedy that occurred in Toronto last night and our thoughts are with all who have been impacted — including the victims and their loved ones as well as the neighbouring residents," Scully said.

WATCH | Airbnb cracks down on party houses with rental restriction:

Airbnb cracks down on party houses with rental restriction

3 years ago
Duration 1:50
An Airbnb pilot project puts limits on who can rent properties in an effort to address safety. The move comes after several shootings happened during parties at Airbnbs.

"We have zero tolerance for this type of behaviour, and we ban both party houses and unauthorized parties on our platform."

The Toronto shooting is just the latest to highlight fears around Airbnb parties.

Late last year, Airbnb announced a ban on so-called "party houses" after five people were killed at a Halloween party at a rental in Orinda, Calif., that was listed on its site.

The ban prohibited "open-invite" parties in which organizers open up the home to anyone who wants to attend, for instance by advertising on social media.

With files from The Canadian Press