Ottawa

911 service back to normal west of Ottawa after Bell power outage

Paramedics in Renfrew County said 911 phone service was back to normal Wednesday morning after a Bell power outage on Tuesday.

Service restored early Wednesday morning

County of Renfrew paramedics were urging people in distress to use alternate emergency numbers after a Bell power outage Tuesday made 911 services unreliable until Wednesday morning. (Ashley Burke/CBC News)

Paramedics in Renfrew County said 911 phone service was back to normal Wednesday morning after a Bell power outage on Tuesday.

Mike Nolan, head of the County of Renfrew Paramedic Service, had said Tuesday that 911 services were affected across a wide swath of the Ottawa Valley that included communities such as Deep River, Mattawa, Arnprior, Barry's Bay and parts of Algonquin Park.

People with emergencies were asked to call either 613-433-0907 or 613-433-1248.

A Bell spokesman said in an email that the problems were due to a Tuesday morning power outage at their Pembroke, Ont., facility.

Power was restored around 4:45 p.m., Bell said, and 911 service was resolved by 6:30 a.m. Wednesday.

The county said it will be following up with Bell "to review the conditions that resulted in this interruption of our critical infrastructure and what actions they will undertake to prevent this from occurring again in the future," county CAO Jim Hutton is quoted saying in a media release issued Wednesday morning.

Ottawa emergency services have not reported any problems with 911.