Ottawa

Phoenix pay system glitch shuts down access to pay stubs

Federal civil servants are being told they'll have to wait this week to see the details of their paycheques after a "technical glitch" forced a shutdown of the Phoenix pay account system.

Federal government workers are usually able to see their paycheques a few days in advance

A protest marking the two-year anniversary of the Phoenix pay system's launch was held in downtown Ottawa Feb. 28, 2018. A few days later, the latest Phoenix glitch stopped public servants from being able to check their pay stubs at the usual time. (CBC)

Federal civil servants are being told they'll have to wait this week to see the details of their paycheques after a "technical glitch" forced a shutdown of the Phoenix pay account system.

It's just one more problem that has emerged days after the two-year anniversary of the pay system's ill-fated launch.

Officials with Public Services and Procurement Canada, the department responsible for administering the troubled system, said the problem is expected to be resolved by Wednesday.

Government employees are normally able to view their pay information a couple of days in advance of payday, which for many falls on Wednesday.

But when some workers signed into the system this morning, they noticed they'd been issued two identical pay stubs for the same date.

Soon afterwards, the Phoenix compensation website was shut down and workers were unable to sign in.

"Phoenix — not available," a message on the pay system website read Monday.

"Due to technical difficulty, your account is not available in the pay system, Phoenix."

T4 issues

Some civil servants also complained Monday that their T4 slips for the 2017 tax year were not on the Canada Revenue Agency's My Account website.

Those slips were to have been issued by Feb. 28 so employees could file their income taxes.

The Phoenix system has caused pay problems for thousands of federal workers since it was launched in February 2016 ranging from employees not being paid at all, to overpayments, to inaccuracies with vacation and sick leave entitlements.

The Liberal government announced in last week's federal budget that Phoenix would be replaced, with $16 million allocated to examining alternative pay systems over the next two years.

The costs associated with launching Phoenix, and then trying to fix the problems it created, have already been pegged at nearly $1 billion but are expected to climb.

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