OSEG working to fix glitches at new TD Place

Temporary ATMs will be installed at TD Place ahead of the Ottawa Fury's first game at the new stadium on Sunday after fans complained that the machines were not working during the Ottawa Redblacks home opener on Friday.

Working ATMs, shorter lines for food and beer part of plan to improve fan experience

RedBlacks shuttle buses outrages residents

7 years ago
Glebe residents say side street became transitway for shuttle buses to and from Friday football game. 3:14
Temporary ATMs will be installed at TD Place ahead of the Ottawa Fury's first game at the new stadium on Sunday after fans complained that the machines were not working during the Ottawa Redblacks home opener on Friday.
Nearly 25,000 fans filled the new TD Place for the Redblacks home opener. (CBC)

The Ottawa Sports and Entertainment Group said "there were some issues getting secure lines set up" for the ATMs at the stadium — one of the handful of glitches being reviewed.

"​By the next Redblacks game all of the ATMs will be working," said CEO Bernie Ashe.

A concession in the north stands was shut down during Friday's game after "construction debris" blocked a drainage pipe, causing overflowing drains in the women's washroom, Ashe said.

There were also complaints of long lines for food and beer  — a problem Ashe hopes will be be improved upon during Sunday afternoon's Fury game.

"We need to get more hawkers into the stands with beer. What was happening was the hawkers, as they were getting to the top of the aisles, people were buying all the beer. They were never getting into the stands," he said. 

More than 13,000 are expected at the soccer match Sunday — almost half the nearly 25,000 fans that filled the new stadium for the return of professional football in Ottawa.

Transit plan working: OSEG

Ashe said one successful point of Friday's game was that fans listened to the call to take public transit or park and catch a shuttle to Lansdowne Park. Early estimates suggest 5,500 fans took shuttles and 7,000 more took OC Transpo, both free services for ticket holders.

Ashe said fans were cleared out of the shuttle area 45 minutes after the game ended on Friday.

More than 500 fans rode bikes to the stadium on Friday, Ashe said.

OSEG is offering park-and-ride service from Carleton University for Fury ticket holders on Sunday.

OC Transpo is also offering additional service on Bank Street routes 1 and 7, as well as 450-series service from Kanata, Barrhaven and Orleans. Société de transport de l'Outaouais (STO) is providing special direct service to the stadium from Gatineau, as well.

The match versus the New York Cosmos begins at 3 p.m.