Ottawa

Ontario gets its first ever beer ombudsman

A former ombudsman at one of Canada's big banks has been tapped to investigate complaints of a far more frothy nature: beer.

Former Scotiabank ombudsman signed to 3-year term

For the first time, Ontario has a beer ombudsman. (Credit: iStock/Getty Images)

A former ombudsman at one of Canada's big banks has been tapped to investigate complaints of a far more frothy nature: beer.

The Beer Store has appointed Charles Dougall as Ontario's first beer ombudsman.

The foreign-owned consortium, which operates more than 470 retail outlets throughout the province, says Dougall will be responsible for mediating operational disputes between the Beer Store, its customers and brewers.

He has been appointed to a three-year term, beginning Jan. 2, and will report annually to the Beer Store's independent directors.

Dougall was previously ombudsman at Scotiabank for nine years.

The beer ombudsman position was created at the request of the Ontario government last year, when it announced beer sales will be permitted in some grocery stores.

The Beer Store was originally owned by a consortium of Ontario-based brewers when it was set up in 1927 as Brewers' Retail, but is now owned by Molson-Coors of the United States, AB InBev of Belgium and Sapporo of Japan.

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.