Cancer patient's claim allowed after CBC report

A 26-year-old Ottawa cancer patient says her insurance company has granted her long-term disability coverage, after a CBC story about a loophole that made her ineligible.

Blue Cross reconsiders

10 years ago
The insurance company reversed its decision to deny a Canadian woman benefits after a CBC-TV story aired, reports the CBC's Kathy Tomlinson 1:24

A 26-year-old Ottawa cancer patient says her insurance company has decided to grant her long-term disability coverage, after a CBC News story about a loophole that made her ineligible.

Katie Evans said her insurance company Blue Cross Medavie called her to say it has reversed its decision and she will now be fully covered for long-term disability.

Evans told CBC News she got a call from a manager Wednesday morning and was told a cheque is in the mail to cover back pay from July to October. She was also told she will be fully covered for the remainder of her recovery.

"The call was from someone [at Blue Cross Medavie] I haven't talked to before," said Evans. "I couldn't believe it. I don't know what to say."

Katie Evans says she was blindsided when she got the news she had breast cancer at age 26. (CBC)

"Thank you so much for doing the story and for all of your help," Evans told CBC Go Public reporter Kathy Tomlinson.

Evans is an administrator for several Shoppers Drug Mart stores in Ottawa. Her long-term disability policy through Blue Cross Medavie became effective in December, three months before she was diagnosed with cancer.

But she was denied coverage because her employer's insurance company then decided, because of an initial consultation she'd had with her doctor, that the lump was a "pre-existing condition" and therefore she did not qualify for long-term disability coverage.

With files from the CBC's Kathy Tomlinson