Ottawa

2nd Ottawa bus driver dumps passengers

There has been yet another complaint about rude comments made by an OC Transpo bus driver. Wednesday afternoon, on Route 164 heading towards Bridlewood Drive in Kanata, the driver suddenly ordered all the passengers off the bus.

There has been yet another complaint about rude comments made by an OC Transpo bus driver. Wednesday afternoon, on Route 164 heading towards Bridlewood Drive in Kanata, the driver suddenly ordered all the passengers off the bus.

This is the third incident involving an OC Transpo bus driver and passengers to be reported in the last two weeks.

A driver was fired on Monday after a report two weeks ago that he was swearing at and threatening a passenger, video of which appeared on YouTube.

Another driver abandoned his bus after a passenger complained that he was 40 minutes late on Monday.

Wednesday, there were just four passengers on the Route 164 bus, a teenager and three senior citizens, when the driver announced he was not taking them any further.

Connor Gore, 16, was on the bus when the driver told him and the others they had reached their last stop.

He said the driver then started yelling and berating the passengers to get off the bus.

"He was just really angry at people for some reason," Gore said.

He said the stop was an unfamiliar one, and getting off there left him feeling disoriented and confused.

"I was really annoyed and, like, angry at him, especially how he treated the other people on the bus. He was just a really mean guy," Gore said.

He said the other three people on the bus were seniors, some using walkers, and they didn't appear to understand English very well. Gore said they seemed confused at being let off the bus at that stop.

Gore’s mother, Natalie Patrick, said she was indignant when she found out what happened.

"I just thought that is absolutely unacceptable," she said.

She said she's filing a complaint with OC Transpo.

"I don't want bus drivers to lose their jobs, but I think it needs to come down from the top that this kind [of] behaviour is just unacceptable," Patrick said.

She said she understands the pressures drivers face, but she thinks tensions between drivers and passengers are rising, and something needs to be done to make sure a few bad apples aren't spoiling the reputation of the entire transit system.

The city said it will be looking into this latest incident.