Yvonne Colbert

Consumer Watchdog

Yvonne Colbert has been a journalist for nearly 35 years, covering everything from human interest stories to the provincial legislature. These days, she's focused on helping consumers get the most bang for their bucks and avoid being ripped off. She invites story ideas at yvonne.colbert@cbc.ca.

Latest from Yvonne Colbert

After customer says she was overbilled by $3K, Bell Aliant only credits $814

A New Brunswick woman is upset and wants a full refund from Bell Aliant after she says the company overcharged her about $3,100 on home phone service and then credited her roughly one-fourth the amount.

CRA moves to slash 'excessive' fees charged by disability tax credit companies

Five years after legislation was passed to crack down on the disability tax credit industry, the Canada Revenue Agency has finally drafted regulations it says will put millions of dollars back into the hands of disabled people.

Movers deliver only half of family's belongings — and dump the rest

The nightmare experience of a family moving from Halifax to Toronto was capped when they received a $452 invoice after half their belongings were illegally dumped in a business park. The case highlights, according to one industry group, the pressing need for regulations in the moving industry.

Why homebuyers need to be on alert when it comes to property disclosure statements

There is a warning for Nova Scotians that even though they may have a property condition disclosure statement from the seller when buying a home, they still need to do their homework.
CBC Investigates

More than 2,500 privacy breaches at N.S. health authority in recent years, report says

There were more than 2,500 privacy breaches at the Nova Scotia Health Authority over a 27-month period, but the most serious ones are never reported to the province's privacy commissioner.

Settlement in Ford Fiesta and Focus class-action lawsuit approved

Canadian courts have approved a settlement in the Ford Focus and Fiesta class-action lawsuit. It differs from others because it is designed to cover problems that may arise in the future, not just those from the past.
CBC Investigates

Homeowners worry about warranties as heat pump installer faces investigation

The Nova Scotia Apprenticeship Agency is investigating Ready Refrigeration of Lower Sackville for allegedly using using a non-certified worker to install heat pumps in the southwestern part of the province.

'I've been cheated,' says senior with $1,400 Bell prepaid cellphone credit

An 88-year-old Nova Scotia woman's battle with Bell Canada over credits on her prepaid cellphone account has prompted more complaints about the company and questions about inconsistencies in how Bell treats its customers.

Human rights inquiry ordered into Halifax police following officer complaints

The Nova Scotia Human Rights Commission has appointed a board inquiry to examine complaints by three Halifax Regional Police who say they were discriminated against by both the force and their union due to their PTSD.

Bell tells 88-year-old she must wait 4½ years to get cellphone credits refunded

An 88-year-old Nova Scotia woman who seldom used her cellphone is trying to recover money from Bell, after automatic debits to pay for the service added up to a credit of close to $1,000.

Consumer group wants to hear from Honda CR-V owners involved in recall process

The Automobile Protection Association (APA) is conducting a survey of how Honda Canada is handling the recall of almost 84,000 CR-Vs.

When Honda refuses to fix a recalled CR-V, it gets to decide how much it's worth

A Rothesay, N.B., woman whose Honda CR-V has been recalled says she's caught in a battle with the automaker after it refused to repair her vehicle and instead "pressured" her to sell it back for less than she believes it's worth.

Tour company customers face refund problems after cancelled trips

A small Halifax bus tour company is blaming its staff and system glitches after seven customers complained to CBC that they were owed refunds for tours that were cancelled months ago.

Crematoriums warned not to do business with Sydney funeral home

As the number of missing prepaid funeral trust accounts at Chant’s funeral home continues to grow, Service Nova Scotia is warning crematoriums against providing cremation services to owner Sheldon Chant, funeral director Jill Nemis or any other representative of the business.

Second donor raises concerns about missing contribution to Diabetes Canada

A second Diabetes Canada donor has come forward to express concern about a cheque donation that went missing in 2017 and the charity’s lack of answers around the situation.