Yvonne Colbert

Consumer Watchdog

Yvonne Colbert has been a journalist for nearly 35 years, covering everything from human interest stories to the provincial legislature. These days, she's focused on helping consumers get the most bang for their bucks and avoid being ripped off. She invites story ideas at yvonne.colbert@cbc.ca.

Latest from Yvonne Colbert

Should you use a reusable shopping bag? Government, stores have different answers

As Canadians struggle with changes brought on by the COVID-19 pandemic, some wonder if it's safe to use reusable bags for grocery and other shopping.

Class action launched after airlines give vouchers, not refunds for cancelled trips

A British Columbia woman is launching a class-action lawsuit against several major Canadian airlines and travel companies over the decision to issue credits and vouchers instead of refunds for flights and vacations cancelled due to the COVID-19 pandemic.

COVID-19 means big changes for realtors, home buyers and sellers

The real estate market is facing fallout from the COVID-19 pandemic, as home sellers, buyers and real estate agents struggle with trying to conduct business requiring at least some personal interaction amid calls to stay home.

Federal agency supports move by airlines to give vouchers, not refunds, amid pandemic

Canadians are speaking out about the refusal of airlines and some travel companies to refund fares after their flights were cancelled because of the COVID-19 pandemic.

Nova Scotia woman upset over company's 'money grab' refund policy during COVID-19

Canadians who paid for events that have been cancelled in light of COVID-19 are finding some companies are issuing refunds without any questions asked, while others have credit-only policies.

'We did fall down there': Tim Hortons apologizing after app wiped out balances for some users

As Tim Hortons prepares to go digital with Roll Up the Rim To Win next week, the app that will become the central feature of the campaign is facing criticism from customers who say money they loaded into their accounts has seemingly disappeared.
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Banks do little to help consumers resolve their complaints, review finds

A review of Canada's Big Six banks released Wednesday by the Financial Consumer Agency of Canada (FCAC) found the institutions have no clear process for dealing with complaints and the average time to resolve them can take up to seven months, which is far longer than the 90-day guideline.

Report into how banks handle complaints expected this week

A federal agency tasked with reviewing how banks handle customer complaints says it will finally release its report this week, a move that comes after criticism from consumer advocates worried about what might be behind the delay in making the findings public.

Toyota's paint-peeling problem to be covered under 'unprecedented' extended warranty for certain models

In what one automotive expert calls an "unprecedented" response, Toyota has announced details of a plan to fix vehicles with peeling white paint, a problem that has plagued the automaker for years.
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Check your credit card statement. You may be entitled to a refund

A Marketplace story about banks signing up customers for credit card insurance without their knowledge led a Nova Scotia woman to examine her own bank statement. She has since been refunded $3,900 after she questioned the charge.

Why that cheap flight price in Canada might actually be in U.S. dollars

Even if you book your flight in Canada for travel within the country, you may be charged in U.S. dollars. The same might happen when purchasing goods from a Canadian website.

Luxury resort overcharges customers by thousands, then ignores them

A Nova Scotia man whose award-winning tourism business overcharged people by thousands of dollars, and then mostly ignored them when they tried to get their money back, says it wasn’t intentional and he’s taking full responsibility.

Minutes expiring: CRTC cellphone survey deadline set for midnight tonight

The Canadian Radio-Television and Telecommunications Commission is being criticized over a survey it is conducting on cellphone prices and competition that was not widely advertised. The survey ends tonight at midnight.

What a court ruling against Volkswagen means for consumers with warranty issues

Volkswagen Canada won't be appealing a small claims court ruling that requires the automaker to pay almost $8,000 to a Nova Scotia man for rust repairs on his vehicle.

Persistence pays off for Nova Scotia man who took on Honda and won

A Nova Scotia man who refused to take Honda's offer after it told him his vehicle was unsafe to drive has won his battle with the automaker. It reached a confidential settlement with him just as the small claims case was about to be heard.