Nova Scotia·Video

N.S. musician takes on consumer complaints

Dave Carroll, a member of the Halifax band Sons of Maxwell, became famous for penning a song about a broken guitar after a negative experience he had with United Airlines.

Gripevine.com

NS

9 years agoVideo
2:14
Dave Carroll, the musician who took on United Airlines, now has a new website to help resolve consumer complaints. 2:14

Dave Carroll, a member of the Halifax band Sons of Maxwell, became famous for penning a song about a broken guitar after a negative experience he had with United Airlines.

That song, called United Breaks Guitars, had millions of hits on YouTube and made Carroll a sought-after spokesman about customer service.

As the CBC's Colleen Jones reports, Carroll has now launched a new social media network called Gripevine.com, aimed at helping to resolve consumer complaints.

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