Nova Scotia

Fewer outage-related complaints: NSP

Nova Scotians are complaining less and less about power outages in recent years, according to survey results presented to the Nova Scotia Utility and Review Board earlier this week.
Nova Scotia Power says the number of outage-related complaints has been decreasing in recent years. (CBC)

Nova Scotians are complaining less and less about power outages in recent years, according to survey results presented to the Nova Scotia Utility and Review Board earlier this week.

The survey results, presented by Nova Scotia Power, suggest the number of outage-related complaints has been decreasing steadily since the company started keeping track in 2005, with the exception 2010.

The company received the fewest number of complaints in 2009, when it fielded 179 complaints. The number of complaints went up last year, to 312.

"2009 was actually a very good year for weather," said Jennifer Parker, a spokeswoman for Nova Scotia Power.

"This year we had Hurricane Earl, we also had a number of significant wind storms in the month of December. So, a lot of it would correlate back to that."

Outage-related complaints

 Year  2005  2006  2007  2008  2009  2010
 # of complaints  417  228  375  266  179  312

One of the complaints in 2010 came from Abraham Salloum, who owns the Golden Bakery in Bedford. Salloum said he complained several times after his bakery lost electricity for several hours in December.

"My voice was heard two or three or four times complaining about all these outages that have been happening," he told CBC News on Thursday.

"I'm not getting no satisfaction whatsoever for the money that I'm paying out."

Survey data gathered by Nova Scotia Power suggested that while the number of complaints went up in 2010, customer satisfaction also went up with respect to how quickly the utility was able to restore power after an outage.

Of the residential customers surveyed in 2010, 78 per cent expressed satisfaction with Nova Scotia Power's ability to restore power quickly, while 79 per cent of business customers surveyed expressed satisfaction.

"We want to hear from our customers on these reliability concerns because we know we have work to do," said Parker.

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