Elton John tickets crashed Sydney network
The ticket vendor behind the upcoming Elton John concert in Sydney says it has more information about why some people were charged for tickets they never received.
In a media release issued Saturday night, Centre 200 claims its computer network was overloaded when tickets went on sale July 22 and the system blocked internet traffic and closed some ordering sessions.
The media release made no mention of how much money was taken from customers.
It's estimated Centre 200 is dealing with about 1,000 complaints as result of the computer error.
Some people claim their credit cards were charged even though they didn't get tickets for the Sept. 13 show. Others say they bought tickets but never received them.
Mathew Campbell couldn't get tickets when the online ticket system crashed last Friday. On the ninth attempt he found out the show was sold out.
Campbell later discovered that his credit card had been charged $651 for four tickets. When he called Centre 200 he was told they didn't have any tickets for him.
"It's a flawed system and it's not being run efficiently," Campbell told CBC News last week.
Officials say anyone who paid for tickets but didn't get them can expect a refund.