Nova Scotia

Canada Post delivery suspension upsets Cape Breton

Some people in Inverness County are upset that people from about 700 homes recently went for a week with no mail delivery after Canada Post temporarily suspended service to conduct a safety review.

Mabou, Port Hood and Judique areas not serviced for a week

Some people in Inverness County are upset that people from about 700 homes recently went for a week with no mail delivery after Canada Post temporarily suspended service to conduct a safety review.

Janet Goodwin, who lives part of the year outside Mabou with her 94-year-old mother, was one of 700 households affected in the Mabou, Port Hood and Judique areas.

"It was a couple of weeks ago, on the Friday we didn't receive any mail," she told CBC News.

"I had concerns because I wasn't going to be here and my mother would be alone. For no mail, she'd have to rely on rides. We were told we had to pick our mail up in Port Hood which for us — round trip — is almost an hour's drive."

Goodwin said there was no advance warning their mail would be stopped and she only learned afterward that Canada Post had suspended the service because of safety concerns.

Betty Ann MacQuarrie, the local councillor, said many senior citizens were inconvenienced.

"Some of them had to travel 40 minutes round trip to go to the post office," she said.

"There was the concern about the fact that they could be getting medical reports, cheques in the mail, bill payments that had to be made on time."

Anick Losier, a spokeswoman for Canada Post, said the decision to launch the review process was made after a new postmaster brought the safety concerns to light.

She acknowledged the failure to notify customers ahead of time was a mistake.

"Our delivery personnel were driving on the wrong side of the road to deliver the mail," said Losier.

"They were going into the driveway and backing into the road and the speed at which cars are driving, there could have been very much an accident."

Losier said the safety assessments are now finished and Canada Post will let people know next week whether they need to move their mailbox. The goal will be to keep mailboxes as close to customers' homes as possible, she said.

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