Yellowknife social services takes a new approach to helping families

Noelene Byrne is one of three 'family preservation workers' now working in Yellowknife. Already she's made a difference for her client Dawn Blanchard, and the work her team is doing could herald a new approach to child protection services in the territory.

Yellowknife’s 3 family preservation workers aim to keep children out of foster care

Family preservation worker Noelene Byrne walks down a Yellowknife street with her client, Dawn Blanchard. Byrne is one of the three family preservation workers helping to keep families together for the Yellowknife Health and Social Services Authority. (Chantal Dubuc/CBC)

In a brightly-lit boardroom on the second floor of the offices of the Yellowknife Health and Social Services Authority, 25-year-old Dawn Blanchard is giving an update on the furniture she still needs to find for her new apartment.

Her conversation with Noelene Byrne sounds more like a visit with a favoured aunt than an interaction with a paid professional, but that’s the whole idea.

Five months ago, Blanchard was homeless with a serious cocaine habit — part of a downward spiral that she says began soon after her son was taken away. Now she's working part-time and preparing a home for two children under the age of eight.   

"Do you still need to get beds for the boys?" Byrne asks.

"We still need to get beds for the boys," Blanchard says.

'There’s a movement for this,' Byrne says. 'Let’s not wait until there’s a crisis. Let’s help these families and offer that support.' (Chantal Dubuc/CBC)
Blanchard — an eager, fast-talking woman with impeccably manicured nails — is one of dozens of social services clients on the roster of a three-person team of family preservation workers — the first such team in the Northwest Territories.

The team's existence is one of the few bright spots in a scathing Auditor General’s report on the N.W.T.’s Child and Family Services released earlier this year, which found the government isn’t doing enough to protect the approximately 1,000 children who receive care each year. 

The report also noted that one regional health authority employed a family preservation worker "who provides in-home parenting support to families who are assessed as being at potential risk."

Caroline Berens became the N.W.T.'s first dedicated family support worker seven years ago. She now works with a team of three at the Yellowknife Health and Social Services Authority. (submitted by Caroline Berens)
Until recently, that lone person was Caroline Berens, a Métis woman from Fort Smith, N.W.T., who became the territory’s first family preservation worker seven years ago.

She says in-home support can be as easy as helping someone clean a stove — "Sometimes people don’t know that the element lifts up," she says — or taking a family for a day at the Yellowknife River.

Now part of a team of three, Berens works with two other family preservation workers to run workshops on parenting, nutrition and, soon, anger management.They’ve created a play group to help improve children’s mental health. On top of that, all three do regular home visits to clients, delivering food from Yellowknife’s Food Rescue organization every Fridays as a way to check in on families.

The idea is to help families with everything from budgeting to bedtimes, in order to reduce conflict and stress, and ultimately, prevent the out-of-home placement of children.

It’s a far cry from regular child protection work, which often centres around crisis management.

"No apprehensions," Berens says. "No court documents. It’s all people work and it’s nice. Sometimes maddening at times, but it’s nice."

Berens was once a foster child herself when she was young, alongside one of her sisters. For two or three weeks the girls were placed with a couple who read to them each night.

"I was amazed," Berens says.

Today, Berens says that experience is the reason she and her sister are the only two out of 14 siblings who have houses littered with books.

"Whatever little things we might be doing might look like little things today," she says. "But it’s big stuff."

'A different kind of relationship'

There’s no statistics, yet, to illustrate whether family preservation workers are making a difference, but Elske Canam, who manages the team, says there’s no doubt that they are.

"A lot of our families don’t have good role models of what parents can be," Canam says, citing residential schools as just one of the reasons. "You may not have the knowledge, but you can easily learn it."

Now Canam's team is on the leading edge of a shift in child services in the N.W.T. 

In response to the auditor general's findings, the territorial government announced last month that it would move toward a softer approach in child protection, by instructing its child protection workers not to investigate parents right away, but instead to distinguish between cases of abuse and cases of neglect. 

In cases of neglect — the majority of child protection cases in the N.W.T. — their job will be to offer support to help those families. 

At the announcement last month, Andy Langford, director of N.W.T. Child and Family Services, said that would "change the tone" of the relationship between the child protection worker.

That's something the family preservation workers have already experienced. 

"They know there’s a different relationship with us," says Rochelle Horvat, the third member of the team in Yellowknife. "We’re kind of like the good cop in a lot of ways."

Byrne and Blanchard have met two or three times a week since April, sometimes at Dawn’s old apartment, which the pair spent hours cleaning and organizing, other times on outings with Dawn’s son. (Chantal Dubuc/CBC)

For Byrne and Blanchard, that relationship is an intimate one.

Since April, they’ve been meeting two or three times a week, sometimes at Blanchard’s old apartment, which the pair spent hours cleaning and organizing. Other times on outings with Blanchard’s son — to the dog pound or the local playgroup.

Byrne admits she worried — sometimes frantically — about Blanchard before she gave up her cocaine habit.

Blanchard is more blunt: "I love her," she says. "But she’s a pain in my ass sometimes."

"You would’ve been proud of me today," Blanchard tells Byrne. "He was throwing a fit and I was good! Before I would just scream at my kid. Today I actually used positive parenting skills."

Byrne is proud, and pleased that she has an opportunity to work with children and their parents in a way that could have lifelong impacts.

"There’s a movement for this," Bryne says. "Let’s not wait until there’s a crisis. Let’s help these families and offer that support."


  • The original version of this story incorrectly identified which son was taken out of Blanchard's care. Changes have also been made to more accurately reflect the family's current living arrangements.
    Dec 04, 2014 8:31 AM CT