N.W.T. has a new 811 hotline for people's COVID-19 questions

Staff will provide callers with information about COVID-19 specific to the N.W.T.

NWT COVID Support Line connecting point for residents to get to right information

A file photo of someone dialling a phone. The N.W.T. has a new hotline for its residents for their COVID-19 questions and concerns. (Gajus/Shutterstock)

People in the Northwest Territories can now call a new hotline for their COVID-19 questions and concerns, according to a news release from the N.W.T. government.

Dialling 811 will get people connected to what the government calls its Service NWT COVID Support Line. That service will be residents' connecting point to self-isolation, enforcement and regional centre accommodation lines, states the news release.

The 811 line is open from 8 a.m. to 8 p.m., seven days a week.

Staff answering calls will also be able to answer questions about COVID-19, help people determine if they should contact their local health centre for testing, and provide relevant contact information for resources.

Staff will also be able to accept "credible, specific complaints" about people who are not following public health orders, states the news release. 

The government warns people the 811 hotline is not for clinical advice; it's not a triage system to determine who's a priority to be seen at the health centres or hospital; and it's not a source for pharmaceutical information.

Interpretation services are available for this phone line, states the news release.

The 811 hotline is different from the Protect NWT enforcement line, which has staff available 24 hours a day, seven days a week. According to the government's website, that number is for questions about self-isolation and travel restrictions. That number is 1-833-378-8297, or people can email at

Earlier this month, the chief public health officer Dr. Kami Kandola announced that she had a new deputy chief public health officer Conrad Baetz, who will head the new task force that will handle enforcement of her public health orders.


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