North

Overnight outage across the North caused by B.C. landslide, Northwestel says

Northwestel says telecommunications services are now restored across the North after an overnight internet outage Saturday evening, caused by fibre cut in northern British Columbia.

Wireless, long distance and mobile networks restored early Sunday morning

Northwestel confirmed to CBC News that the outage took place just after 6 p.m. PT on Saturday and repairs were completed shortly after 3 a.m. Sunday. (CBC)

Northwestel says telecommunications services are now restored across the North after an overnight internet outage Saturday evening, caused by a fibre cut in northern British Columbia.

Andrew Anderson, director of communications for Northwestel, told CBC on Sunday morning that the outage took place just after 6 p.m. PT on Saturday and repairs were completed shortly after 3 a.m. Sunday.

He said the disruptions took place primarily in northern British Columbia and Yukon, but some services were "impacted across the North." 

Anderson said the damage was caused by a landslide in northern British Columbia on Saturday night. That damage took down internet, television, long distance phone, and cellular services.

"Early Sunday morning Northwestel technicians were able to identify on the site the damage, which was caused by a landslide and conduct a temporary repair, which restored all services."

Northwestel confirmed to CBC News on Saturday at about 8:30 p.m. MT that its wireless, long distance and mobile networks were down. The company said at the time that local calls could still be made.

It also appeared to affect service in parts of Yellowknife on Saturday evening.

Anderson could not confirm on Sunday morning which exact communities across the North were impacted, but he said the company was looking into it.

"We know this is very disruptive for the folks it impacted, and we apologize to all our customers for this unfortunate event." 

With files from Danielle d'Entremont

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

now