North

Tiny misalignment of satellite dishes responsible for Iqaluit TV disruption

Channels should be back online by the end of September in Nunavut after a small misalignment of satellite dishes was discovered and fixed.

Digital feed is more sensitive than analog signal; requires more accurate satellite dish placement

Cable TV customers in Iqaluit haven't been getting all the channels they're subscribed. All channels should be back by the end of September. (Nick Murray)

Arctic Co-Operatives says the cable issues that customers in Iqaluit have been experiencing for the better part of a month, should all be resolved by the end of September.

Customers have been complaining online and to the company that they aren't getting all the channels that they're subscribed to.

This is the latest in a series of cable TV disruptions in the territory since the cable industry started switching from analog to digital signals, nation-wide.

"A digital signal is less forgiving than than an analog signal," said Duane Wilson, the vice president of stakeholder relations for Arctic Co-Ops, the organization that oversees cable distribution in Nunavut.

Duane Wilson is Arctic Co-operatives' vice president of stakeholder relations, based in Winnipeg. (Robbin Turner/Arctic Co-operatives)

As a result of digital signals being more sensitive, the satellite dishes weren't picking up signals. Wilson says the dishes were installed over 10 years ago and have never been adjusted. But after customers started to complain about missing channels, the dishes were shifted to have a more accurate signal.

 "And I from what I understand the total adjustment was a little over an inch," Wilson says.

He says that in light of more sensitive digital signals, Arctic Co-Ops will ensure that cable maintenance crews keep satellite dishes aligned to accurately pick up signals before disruptions happen.

Arctic Co-Ops sent out an email to customers on Wednesday afternoon. In it, the organization apologized to customers, saying that all channels should be back up by the end of September.

The letter also said that to compensate for the disruption, it will offer free services in October and November. 

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.