New Brunswick

Experts 'working around the clock' to restore services, Saint John says in cyber attack update

Two weeks after being hit by a cyberattack, the City of Saint John says much of its information technology network remains shut down but could be operational again within weeks.

Virtual services still offline, no evidence yet that personal information was stolen

Saint John city manager John Collin says he expects 'a full recovery' of online city services in the coming weeks. (Connell Smith, CBC file photo)

Two weeks after being hit by a cyber attack, the City of Saint John says a team of experts is "working around the clock" to restore its network and virtual services.

In a news release Friday evening, two weeks to the day after the city was targeted by ransomware, city manager John Collin said most of its information technology systems and overall network are still offline. 

Taking the systems offline was an "immediate and proactive" response to contain the virus, Collin said.

"Our network will be back online only once we are sure that it is safe to do so," he said. "I have been impressed with the dedication and professionalism of the team, and have full confidence that the city will recover in the coming weeks."  

There is still no confirmation that personal information was accessed in the attack, but the city is working on getting a conclusive answer, the release noted.

"As soon as we know more, we will notify the community immediately," the release stated, once again advising people to check their bank accounts and credit card statements for any unusual activity. 

The City of Saint John was targeted by a cyberattack late Friday, Nov. 13. (Julia Wright/CBC file photo)

Most city services are fully operational, including police and fire response, road and sidewalk maintenance, garbage and compost collection, bill and parking payment ticket payment, the customer service main line and more.  

The following services are temporarily unavailable:

  • City of Saint John full website. A temporary website is available at www.saintjohn.ca 
  • Some departmental phone lines 
  • Email to most city hall employees 
  • Online payments (bank and in-person cash or cheque payments are accepted) 

Other bill and ticket payment options are available and include:

Saint John Water can be paid at customer's bank, through pre-authorized payments, or in-person by cheque or cash at the Customer Service Centre on the 1st floor of City Hall.  

Parking tickets can be paid in-person by cheque or cash at the customer service centre on the first floor of City Hall. Customers must present their ticket when paying in person.  

On-street and monthly parking payments can be made at parking meter machines or through the HotSpot parking application. The application is hosted by a third-party vendor. Cheque or cash payments for monthly parking can be made in-person at the customer service centre. 

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