Senior left alone in wheelchair at Toronto airport
An 85-year-old woman from the town of Maugerville is looking for answers from Air Canada after she was left alone in her wheelchair for an hour at Toronto's Pearson airport.
Lillian Doohan stopped over in Toronto in October after spending time with family in Ohio. She said she had arranged for someone with Air Canada to help get her around the large airport – her ticket identified her as a customer who needed wheelchair assistance.
Doohan says airline staff found her a wheelchair and left her in the customs area, telling her someone else would be escorting her to the main terminal.
Then she waited alone for almost an hour.
"Well, at first it didn't bother me too much because I was sure that someone would be along, but after a while I really began to worry," says Doohan. "Because I thought, 'Well how long am I going to have to be here'? "
Eventually, security was called and someone who worked for another airline came to assist her, the woman said.
"She told me, 'Don't let that go, that has happened too many times and there's no reason for it because there are a lot of people who could have brought you out,' " said Doohan.
Air Canada spokeswoman Isabelle Arthur said Air Canada was aware of Doohan's situation and that someone from the airline should have been on hand to transfer her to the airport's exit.
Airline staff are looking to resolve the situation and make sure it doesn't happen again.