New Brunswick

Minacs closing Bathurst call centre

Minacs is closing its Bathurst call centre on Nov. 28, putting up to 70 people out of work.

Up to 70 people could lose jobs on Nov. 28

A call centre in Bathurst will be closing this fall, putting up to 70 people out of work.

Minacs is scheduled to close its customer contact centre on Nov. 28, company spokeswoman Deborah Katz confirmed in an email to Radio-Canada.

Minacs is slated to close its Bathurst call centre on Nov. 28.
"One of our client contracts will be coming to an end this November. As a result, we have decided we will need to close our Bathurst site," Katz said.

"We regret that we may have to lose some of these extremely valued team members, and are working to support them to the best we can."

Minacs is making employees aware of opportunities at its other locations, added Katz, noting the company is actively recruiting for positions in Moncton and is encouraging them to apply.

Government invested $1.5M

The provincial government invested $1.2 million in payroll rebates and $300,000 in capital expenditures to assist Minacs in establishing the Bathurst call centre in November, 2011. The centre was expected to create 200 full-time positions.

"Minacs has a long history of successfully operating in the Maritimes and we expect that Bathurst will become a very important location for Minacs," executive vice-president of business development, Scott Shafer, had said in a statement at the time.

"We look forward to becoming more involved in the local community in Bathurst and to exploring further expansions in New Brunswick," he said said.

Minacs is a business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors, according to its website.

It has 35 centres across Canada, the U.S., Germany, Hungary, India, Jamaica, Philippines, and the UK, the website states.

Minacs is owned by an investor group led by CX Partners (CXP) and Capital Square Partners (CSP).

Clarifications

  • Information provided by the provincial government after the initial publication of this story is that RDC paid out $180,000 of a promised $300,000 for capital improvements and under Invest NB, only $286,216.59 of the $1.2 million commitment was paid out.
    Aug 25, 2015 8:26 AM AT

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