Montreal·Video

Meet the people who keep Montreal's fleet of ambulances up and running

Montreal's ambulance service has been on a hiring blitz since March, which means more ambulances on the road, and a greater need for teams working behind the scenes.

Take a look behind the scenes at Urgences-Santé

The support staff ensure Urgences-Santé's fleet of ambulances remains up and running. (CBC)

While we often hear about the work of paramedics, there are many people working behind the scenes at Urgences-Santé.

People like Jérôme Lacombe-Cliche — support staff who ensure Urgences-Santé's fleet of ambulances remains up and running.

Lacombe-Cliche fills out a checklist for every single ambulance before it gets on the road.

The Quebec government is looking to expand ambulance service across the province. (CBC)

"Everything is important in a truck," he said. "It's a lot of small details. Everything counts; everything has to be working."

First, the truck is refueled and fluid levels are checked under the hood. Then, the ambulance gets a thorough scrubbing.

Support staff examine the inside of the vehicle to make sure the equipment stocked inside functions properly.

The support staff for Urgences-Santé process ambulances every 15 minutes. (CBC)

They have to check the onboard defibrillator, and make sure the ambulance is properly stocked with medical tools.

"We have to make sure nothing is missing," said Lacombe-Cliche. 

Montreal's ambulance service has been on a hiring blitz since March, which means more ambulances on the road, and there's a greater need for teams working behind the scenes.

Support staff make sure Urgences-Santé's fleet of ambulances are up and running. 0:22

About 80 trucks per day can go out of one garage, Lacombe-Cliche said. That equals about one ambulance being processed every 15 minutes.

"It's a big supply chain working in a very efficient way," said spokesperson Eddy Afram.

With files from CBC's Matt D'Amours

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