No more KFC in Quebec City, after sudden closure of city's last outlet

The fried chicken chain once had 14 restaurants in the Quebec City region, but KFC lovers now have to go to Quebec City's outskirts to get a bucket of Colonel Sanders' fried chicken.

Employees of Wilfrid-Hamel Boulevard location learned Sunday they were out of a job

The KFC restaurant on Wilfrid-Hamel Blvd — or PFK, as it's called in French, for Poulet Frit Kentucky — was the last one remaining open in Quebec City. (Hadi Hassin/Radio-Canada)

The last Kentucky Fried Chicken restaurant in Quebec City closed its doors for good Sunday.

The abrupt closure came as a surprise to the 20 employees of the Wilfrid-Hamel Boulevard location who are now out of a job, said Guy Gendron, the president of Local 9400 of the Syndicat des Metallos, the union that represents the KFC workers.

"It's really a savage closure — without notice and during the holidays, between the tourtière and the turkey," said Gendron. "Management did not even deign to warn the union and the workers."

When KFC outlets closed in the past, Gendron said, employees were relocated to other operations in the region, but no such proposal was made this time around.

There used to be 14 KFC outlets in the Quebec City region, but several closed last fall. 

Guy Gendron, the president of union representing out-of-work employees, said management did not give adequate notice to workers and their union, however, the head of human resources for Olympus Food, which operates KFC in Quebec, denies that. (Hadi Hassin/Radio-Canada)

One of the workers who was dismissed had 34 years' seniority, Gendron said.

Gendron says he is confident the staff will find new jobs, as there is a critical shortage of restaurant workers in Quebec's capital.

The union will ensure laid-off employees receive severance pay and other amounts due, said Gendron.

In a joint statement issued Monday afternoon, KFC Canada and Olympus Food, which operates KFC, Taco Bell and Pizza Hut in Quebec, said the closures are part of a broader strategy to modernize KFC's brand.

"The Ministry of Labour, as well as union representatives, were notified of this restaurant closure to ensure compliance with all Provincial regulations and legal requirements," said Barbara Allen, human resources director at Olympus Food.

"These closures are in no way a reflection of the dedication and contributions of our valued team members," said Jamie Hood, KFC Canada's director of development.

The statement said the franchise will be opening 10 to 15 restaurants across the province in the next several years. 

Switch to healthier options?

Yan Cimon, who teaches business strategy at the faculty of business administration at Université Laval in Quebec City said he is not surprised by the way in which the workers were laid off.

"It's an industry that tends to stick to the most cost-effective solutions when managing downsizing operations," Cimon said. 

"Quebec City consumers like fried chicken but they have a lot of offers. If you look at the demographics in the area as well people are switching toward more healthy alternatives," Cimon said. 

Now that the KFC on Wilfrid-Hamel is closed, those hankering for a bucket of Kentucky Fried Chicken can still satisfy their craving, but they'll have to venture to the outskirts of the greater Quebec City region to do so.

In a message on Facebook, André Pomerleau, who owns three KFC franchises in Donnacona, Montmagny and Sainte-Marie, reassured his 75 workers that his locations are doing well — and he has no plans of closing any of them in 2020. 


With files from Brian Lapuz, Radio Canada's Alain Rochefort, Hadi Hassin, and La Presse Canadienne


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.