Brides denied service from videographer who doesn't film 'homosexual weddings'

Mallory Arthur and Kelly Roberts, of Woodstock, Ont., got engaged earlier this year and were excited to plan their wedding. When they reached out to Brantford videographer Cara Hamstra, they were told that "we do not film homosexual weddings."

Refusal came on the exact day Canada legalized same-sex marriage 15 years ago

Kelly Roberts and Mallory Arthur, who are engaged, were turned down by a wedding videographer because of their sexual orientation. They were previously denied service by an officiant, who said he wouldn't marry a same-sex couple. (Submitted by Kelly Roberts)

As soon as Mallory Arthur and Kelly Roberts got engaged in January, they started planning their October 2021 wedding.

"Two brides are better than one," said Arthur, who met her fiancée six years ago. "More exciting that way."

But this week's excitement wasn't what the Woodstock, Ont., couple, both 26 years old, were bargaining for. When they tried to book videographer Caramount Pictures, based in Brantford, Ont., for their wedding, the owner told them the business will not work with a same-sex couple.

The refusal came on Monday, 15 years to the day after Canada legalized same-sex marriage, on July 20, 2005. 

"I say this with much care, because I know your union is incredibly important to you, but we do not film homosexual weddings," Cara Hamstra, the business owner, wrote in an email.

'My heart just immediately dropped'

Arthur was shocked. "She was so blunt about it, didn't even try to mask it," she said.

"When I opened the email, my heart just immediately dropped. I felt sick to my stomach," Roberts said. "It was just so blatant what she said. And usually people will try and dance around it."

CBC News reached out to Hamstra for comment but has not received a response as of publication.

The couple had a similar experience in February. 

Roberts said after meeting with a wedding officiant in a local Tim Hortons doughnut shop, he said he wouldn't marry the two women.

"Mallory was grabbing us a coffee, and as she sat down and he realized it was two women, he said that his beliefs don't support our marriage, and he would be shunned by the church if he married us," she said.

When it comes to refusing to officiate a marriage, the Ontario Human Rights Code has exemptions for religious officials.

Kelly Roberts and Mallory Arthur, of Woodstock, Ont., are planning their wedding for Oct. 2, 2021. 'She's just my favourite person in the world, and I can't wait to marry her," Arthur says. (Days Like This Photography)

Human rights and the law

Susan Toth, a lawyer in London, Ont. — about 55 kilometres southwest of Woodstock — said denying someone service because of their sexual orientation is a human rights violation.

"If a private organization is specifically identifying sexual orientation as the basis for refusal of a private service, then this would violate the [Ontario] Human Rights Code," Toth said.

"There are exceptions for special-interest organizations, such as religious clubs or schools, but this would normally not extend to a private business."

In one case, a private Christian organization was allowed to bar a young student from enrolling in its school because the parents were in a same-sex marriage. The Ontario Human Rights Tribunal upheld the group's decision because the school fell under the category of a special-interest organization.

"I don't see that applying here, though," Toth said.

'Discouraging and disappointing' 

The executive director of Egale, an organization that advocates for LGBTQ rights, said the legalization of same-sex marriage was a big step, but it didn't stop people from being judgmental.

Cases like this, said Helen Kennedy, show that "the cultural piece hasn't caught up with the legal piece."

"This kind of response happens all too often," she said. 

"You hope that progress is being made, and you see progress being made," she said, but "we know we still have a lot to do in Canada to change attitudes.

"It's so discouraging and disappointing, but it's not surprising."

Robert said the rejection "almost just makes you question how far we've actually come."

"You'd think by now things are a little more accepting," she said. "To receive that right after Pride Month, something we actively celebrate, is just sad. I'm just shocked and sad."

For the most part, Arthur said, planning the wedding has been a positive experience. "We were hoping that in 2020, it would be pretty smooth sailing, which for the most part it really has been," she said.

"A lot of the vendors that we've booked have been great and very accepting of us," she said. "So we've still had the brides-planning-their-wedding excitement. It's just been these couple of vendors that really throw a wrench in things, and it's just shocking."

Roberts said she wants to make people aware that there are still businesses that will deny service based on sexual orientation.

"I don't want anyone else to have to face such a blatant rejection to their face. I think that can be very upsetting for someone to receive. It might break someone's spirit to hear something like that," she said.

The couple is still excited to get married. "I don't think anyone could bring it down," Roberts said. "I'm just so excited to marry Mallory. This really sucks and I wish it didn't happen, but at the end of the day, I still get to marry Mallory. And I know that sounds so corny, but I'm truly just excited she's my best friend."

Arthur echoed the sentiment. "She's just my favourite person in the world, and I can't wait to marry her."


Rebecca Zandbergen

Host, London Morning

Rebecca Zandbergen is from Ottawa and has worked for CBC Radio across the country for more than 20 years, including stops in Iqaluit, Halifax, Windsor and Kelowna. Contact Rebecca at or follow @rebeccazandberg on Twitter.

With files from Samantha Craggs


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversation  Create account

Already have an account?