Kitchener-Waterloo

ServiceOntario closing Guelph's Stone Road office in October

The ServiceOntario office on Stone Road in Guelph will close as of Oct. 31, officials have confirmed.

10 employees affected by closure, residents will need to go to Kitchener for some services

The provincial government has confirmed it will be closing the ServiceOntario office at 1 Stone Road in Guelph this October. (Google StreetView)

The ServiceOntario office at 1 Stone Road in Guelph is slated to close this October.

"After careful analysis, a decision has been made to close the ServiceOntario centre and land registry office in Guelph," Anne-Marie Flanagan, a spokeswoman for the Ministry of Government and Consumer Services, confirmed to CBC News.

"ServiceOntario centres are also closing in some other communities, but as we move forward, customer service is and will continue to be our top priority."

Flanagan said they are always looking for ways to meet the demands of Ontarians "within a framework of fiscal responsibility."

Nine offices closing provincewide

A document obtained by CBC News shows nine offices in total will be closed in the coming months. Along with the Guelph office, three other offices will be closed as of Oct. 31:

  • 1151 Dundas Street West location in Mississauga. 
  • 2800 Highpoint Drive office in Milton.
  • 1004 Highway 17 office in Terrace Bay.

As well, offices in Embrun, Minden and Morrisburg will close on Nov. 25, and offices in Blind River and Kemptville will close Feb. 24, 2017.

Flanagan said there were a number of factors were considered when selecting which offices will close. That included preserving customer service by ensuring there was the ability for nearby offices to absorb the increase in queries, availability of alternate service locations, improvement in cost-effectiveness as well as operational logistics.

Top services still available at second location

Ten employees work at the Guelph location and Flanagan said they are working with employees to place them elsewhere.

"We're really optimistic that we're going to minimize involuntary job loss," she said.

There is another ServiceOntario office in Guelph on Silvercreek Parkway, but it is privately run and it's unclear if that will be an option for employees.

The Stone Road office offers photo identification, vehicle registration, driver's licence and health card renewals, services for businesses and job seekers, fish and wildlife documents, tax information, housing and property records and forms, publications and official documents.

The Silvercreek location only offers vehicle registration, photo identification and driver's licence and health card renewals, but Flanagan said those are the top services people are looking for at Service Ontario offices.

The closest land registry office is in Kitchener, she noted, but "those aren't services that the average person would use on a regular basis."

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