Jenny Cowley

Jenny Cowley is an investigative journalist in Toronto. She has previously reported for CBC in Nova Scotia. You can reach her at Jenny.cowley@cbc.ca.

Latest from Jenny Cowley

MARKETPLACE

Couple fights back against $25K wedding rebooking fee amid COVID-19 pandemic

Brides and grooms across Ontario are choosing to postpone or cancel their weddings in the wake of the COVID-19 pandemic, and businesses are facing the pressure to accommodate those needs. But some venues aren’t as helpful as others, so experts are sharing tips on how to negotiate during these uncertain times.
Marketplace

Has COVID-19 messed up your finances? Here's how to fight for a fair deal

Consumer rights advocate Ellen Roseman did a Q&A with Marketplace co-host Asha Tomlinson addressing a number of Canadians' concerns, including everything from rents and mortgages to daycares.
MARKETPLACE

Hidden camera investigation finds misleading information, questionable treatment plans from SmileDirectClub

SmileDirectClub advertises a popular, online teeth-straightening service, but a Marketplace hidden camera investigation found that some of its customers could be receiving misleading and potentially harmful information from employees.
MARKETPLACE

Hidden camera footage catches misleading sales practices at car rental agency

An undercover investigation into a car rental agency in Mississauga, Ont., found employees using questionable sales tactics, misleading customers and charging hidden fees.
Marketplace

'Very predatory': Health Canada bars sale of vaginal detox products following Marketplace investigation

Health Canada has barred the sale of a natural health care product that is marketed as a way to "detox" vaginas following an investigation by CBC's Marketplace.
Marketplace

Why activated charcoal products for your teeth could do more harm than good

While photos of charcoal-stained smiles are taking social media by storm, dental professionals are warning that the products could be hurting more than they are helping.
Marketplace

Why 4 websites give you 4 different credit scores — and none is the number most lenders actually see

It's easier than ever to check your credit score online, but a new Marketplace investigation reveals there's a catch. Find out what happened when we had three people check their credit score using four different websites.
MARKETPLACE

'I felt like a criminal': Airbnb hosts ask guests to lie, sneak around in covert rentals

Use the back door. Avoid the lobby if you're carrying luggage. Don't talk to neighbours. Say you're visiting a cousin. And most importantly, don't mention Airbnb. As cities and buildings around the world crack down on short-term rental platforms, hosts are asking guests to lie about who they are and why they're there.
Marketplace

Meet the Canadian who took on rental giant Airbnb — and won

Last-minute cancellations are the top complaint for Airbnb guests. But what's the home-sharing platform doing about it?
MARKETPLACE

Credit freezes are one easy way to protect against identity fraud — but they're not available in Canada

There's no shortage of ways for thieves to steal your identity. From data breaches to phone scams, it could happen to anyone. But as some 27,000 Canadians report being victims of identity theft every year, a Marketplace investigation reveals Canada is doing little to match the strength of protections offered in the U.S.
MARKETPLACE

How criminals are using the low-interest credit card scam to steal your identity

It starts with what sounds like a promising phone call: For a one-time fee, you can lower the interest rate on your credit card. But the person on the other end of the line isn't with your bank or credit card company. And what they're really after is your identity.
Marketplace

'A handful of little carnations': Customers complain Bloomex's bouquets don't always arrive as advertised

Bloomex bills itself as 'Canada's official florist,' delivering millions of bouquets across the country to date. But is what you see really what you get when ordering flowers online?
MARKETPLACE

What's the dirtiest surface on an airplane? The result may surprise you

Marketplace's latest investigation reveals that the surfaces on a plane you're likely touching most often might not be as clean as you think, and some are contaminated with bacteria and other pathogens.

Former Burnside inmate speaks out about conditions amid protest

As Burnside inmates release a list of demands and say they're peacefully protesting, former inmate Bianca Mercer talks about her experience at the facility.

Hope for Wildlife unveils new marine habitat at annual open house

Animal rehabilitation centre Hope for Wildlife showcased its new marine habitat for the first time to the public.

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