Hamilton

Are you happy with city of Hamilton services? City wants to know, launches survey

The city of Hamilton has launched the "Our City Survey" to hear how satisfied residents are with government services.

The 'Our City Survey' will run from today to Dec. 15

This is the second time the city is administering a resident satisfaction survey. (Terry Asma/CBC)

The City of Hamilton is launching an "Our City Survey" to find out what residents think about its services. 

The city said the survey will help "identify and prioritize areas for improvement" when it comes to delivering municipal services. 

The satisfaction survey opens online today and will run until Dec. 15. It takes around 15 minutes to complete. 

The city has also partnered with Metroline Research Group, who will administer the survey over the phone to a random sample of residents in all 15 wards. The city said the group will be calling both cellphones and landlines.  

The survey asks residents to rate the Hamilton's city services on a scale of "poor" to "excellent." (City of Hamilton)

The online survey asks residents to rate various city services on a scale from "poor" to "excellent." Factors that fall under each category are listed beneath each service. 

The services included on the survey range from animal services to recreation to storm water management.  

The survey also asks residents about their satisfaction when it comes to aspects like city engagement, quality of life, and taxes. 

The survey also has questions were residents can select options for answering. (City of Hamilton)

This is the city's second time running a resident satisfaction survey. The first iteration, called the "Our Citizen Survey", ran in January to February 2018. 

Back then, the services with the highest favourability ratings were the libraries and bookmobiles.

The service with the lowest ratings were the roads and sidewalks. 

Overall, residents rated contacting the city by phone as a better experience than contacting it online. 

The survey will be conducted every two years. The city said the results of this survey will be available in mid-2020. 

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