Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

Latest from Erica Johnson

GO PUBLIC

Seniors' home confines 94-year-old blind woman to bedbug-infested room for 2 weeks

A 94-year old blind woman was kept in her room for two weeks after bedbugs infested her apartment in a B.C. nursing home. The home is operated by one of the biggest for-profit nursing home chains in the country, prompting a longtime legal advocate for the elderly to call for better regulations.
GO PUBLIC

Banks deny compensation when hackers steal customers' money

A Vancouver-area man is speaking out after hackers broke into his bank account, stole $5,000 and Scotiabank refused to reimburse him. As organized cybercriminals increasingly target Canada’s banks, a public policy researcher says they need to bear the cost when their systems are compromised.
GO PUBLIC

Toronto-area man out $2,775 after e-transfer fraudsters impersonate him on email

A Toronto-area contractor says it was "pretty creepy" to discover someone had impersonated him online — convincing his customers to e-transfer thousands of dollars, which were stolen. He and others who contacted Go Public are frustrated that Interac and the big banks won’t trace the cash.
GO PUBLIC

Banks tell dozens of customers they're to blame for thousands of dollars lost to e-transfer fraudsters

A Manitoba man says marketing that claims people are protected when they e-transfer money is misleading, after fraudsters stole $3,000 and TD Bank said he was to blame. Rene Trudeau is one of dozens of people who contacted Go Public about frustrating e-transfer battles with their banks.
GO PUBLIC

Sunday school teacher says she was strip-searched at Vancouver airport after angry guard failed to find drugs

A Calgary woman wants independent oversight for Canada's border security agency after an officer accused her of drug smuggling, detained her and she was subjected to a strip search. Documents obtained by CBC reveal travellers have complained about being harassed, bullied, sworn at and belittled.
GO PUBLIC

Man with severe asthma says new police powers unfair for people unable to do breath test

A B.C. man with severe breathing issues who recently had his car impounded and driver's licence suspended — twice — says new rules that allow police across the country to pull over any vehicle and force the driver to take a breath test are causing undue hardship for people who cannot blow into a breathalyzer.
GO PUBLIC

RBC customer out of pocket after fraud: What you need to know if you e-transfer money

A Peterborough, Ont., woman says financial institutions and Interac are misleading customers by claiming e-transfers are "fully protected" after money she sent a friend was diverted to a fraudster's bank account. RBC blamed the theft on a weak email password and security question.
GO PUBLIC

Bank employees angry regulator's report on sales tactics weakened after banks and government review drafts

Employees at CIBC and Scotiabank say they were angered to learn the banks were allowed to weigh in on a draft report on aggressive sales tactics in the industry - after which the report was weakened. They explain why the bank review didn’t detect “widespread misselling” and say the pressure to upsell customers has recently increased.
GO PUBLIC

'I had to crawl': Amputee seeks damages after United Airlines and airport security seize scooter batteries

A B.C. man says airline officials and airport security agents were violating the law when they seized the lithium batteries he needed to operate a portable scooter. Now he's fighting to take his case to the Canadian Human Rights Commission.
GO PUBLIC

Bank regulator's report on aggressive sales tactics weakened after government — and banks — reviewed drafts

Last year’s report from Canada’s banking regulator about aggressive sales tactics underwent several drafts that eliminated proposed protections for consumers — edits that were made after the regulator sent early versions to the federal Finance Department and the big banks.
GO PUBLIC

Bell customer's 5-month fight is 1 of almost 10,000 recent complaints to telco mediator

Matthew Tomlinson spent five months trying to get Bell to give him a TV package at the price he was promised. He’s one of almost 10,000 people who filed a complaint included in a report released today by the telecom mediator, the Commission for Complaints for Telecom-television Services.
GO PUBLIC

Tire warranty 'not worth the paper it's written on,' B.C. man says after manufacturer refuses to pay out

A B.C. man is on a mission to protect fellow drivers after battling a tire giant that wouldn't pay out on a warranty. According to one auto expert, warranties are a marketing tool that mislead consumers with exaggerated claims of longevity that are hyped and often "fictional."
GO PUBLIC

Teacher shown door after Christian school discovers she had sex 'outside of a heterosexual marriage'

A long-time teacher is questioning why taxpayer dollars are going to a B.C. Christian school that refused to renew her contract because she violated a rule forbidding employees from having sex "outside of a heterosexual marriage." A lawyer says exemptions in human rights law allow religious schools to discriminate.
GO PUBLIC

Telecom customers face 'unacceptable' harm from misleading sales tactics, CRTC says

New rules are needed to prevent telecom companies from using aggressive and misleading sales practices that harm consumers — particularly seniors and other vulnerable Canadians — to an "unacceptable degree," the CRTC says.
GO PUBLIC

Air Canada employee says staff trained to 'dupe' passengers at risk of being bumped from oversold flights

A pair of Air Canada insiders are shedding light on the airline's policy of overselling flights, revealing what they say is a widespread practice of duping passengers into believing they have a seat on a plane and stringing them along until the last possible moment.