Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

Latest from Erica Johnson


TD Bank charges $30,000 mortgage penalty to woman forced to sell home due to pandemic

An Ontario woman who lost her income in the pandemic says she was shocked when TD Bank demanded a $30,000 penalty for breaking her mortgage prematurely. An expert warns, as the COVID-19 crisis wears on, more homeowners will face hefty penalties when they can’t make mortgage payments.

Telco customer sees internet bill more than triple during pandemic — and she's not alone

Customers who rely on cellular connections to access the internet say they're being hit with unfair overage fees when many are required to work and study from home. They want better price breaks and say promises to beef up high-speed access outside major cities haven’t resulted in action.

Big banks slammed for charging customers interest on interest for deferred mortgage payments

A Toronto couple says temporary relief has turned to anger after learning that deferring their mortgage payments amid the COVID-19 crisis will result in $7,400 in interest being added to the outstanding principal, which will then incur more interest over the life of their mortgage. All of Canada’s big banks are charging interest on deferred interest, which critics say means the banks are profiting in a time of emergency.

Air Canada charges couple extra $2,000 to get home from Chile during pandemic

Two senior citizens say they feel gouged by Air Canada after having to fork over an extra $2,000 to get earlier flights back from Chile. They and others say Ottawa needs to do more to fight inflated prices and an unwillingness among airlines to refund tickets amid the pandemic.

Nursing home rationed diapers while residents suffered rashes, infections

A scathing complaint filed against top-level staff at an Alberta nursing home alleges administrators locked up diapers to limit their use while incontinent residents sat in urine-soaked pads, suffering from severe bladder and yeast infections, painful skin rashes and open wounds.

Online banking agreements protect banks, hold customers liable for losses, expert says

An expert in contract law who analyzed the electronic banking agreements for BMO, CIBC, RBC, Scotiabank and TD says the contracts are "so one-sided” they need to be rewritten with third-party oversight to even the playing field for customers.

Staff at Extendicare nursing home abused woman before her death from dehydration, says report

Staff at one of the biggest nursing home chains in the country were found to have abused an elderly woman who died from dehydration and a urinary tract infection. Employees later said they were too overworked to deliver proper care, but the Alberta nursing home wasn’t fined.

Customers file record number of complaints about Canadian telcos

Consumers filed a record-breaking number of complaints against Canada's telecom companies in 2018-19 — nearly 19,300, up 35 per cent. Billing and contract disputes continue to top the list, fuelling calls by a consumer advocacy group for more price protections.

Bank wires fraudsters over $800K of retiree's savings, despite red flags

A Calgary man is suing his private bank after it wired money to fraudsters, despite security red flags. A former FBI agent says wire fraud is now "so rampant" in Canada and the U.S. that better laws are needed to protect customers.

Seniors' home confines 94-year-old blind woman to bedbug-infested room for 2 weeks

A 94-year old blind woman was kept in her room for two weeks after bedbugs infested her apartment in a B.C. nursing home. The home is operated by one of the biggest for-profit nursing home chains in the country, prompting a longtime legal advocate for the elderly to call for better regulations.

Banks deny compensation when hackers steal customers' money

A Vancouver-area man is speaking out after hackers broke into his bank account, stole $5,000 and Scotiabank refused to reimburse him. As organized cybercriminals increasingly target Canada’s banks, a public policy researcher says they need to bear the cost when their systems are compromised.

Toronto-area man out $2,775 after e-transfer fraudsters impersonate him on email

A Toronto-area contractor says it was "pretty creepy" to discover someone had impersonated him online — convincing his customers to e-transfer thousands of dollars, which were stolen. He and others who contacted Go Public are frustrated that Interac and the big banks won’t trace the cash.

Banks tell dozens of customers they're to blame for thousands of dollars lost to e-transfer fraudsters

A Manitoba man says marketing that claims people are protected when they e-transfer money is misleading, after fraudsters stole $3,000 and TD Bank said he was to blame. Rene Trudeau is one of dozens of people who contacted Go Public about frustrating e-transfer battles with their banks.

Sunday school teacher says she was strip-searched at Vancouver airport after angry guard failed to find drugs

A Calgary woman wants independent oversight for Canada's border security agency after an officer accused her of drug smuggling, detained her and she was subjected to a strip search. Documents obtained by CBC reveal travellers have complained about being harassed, bullied, sworn at and belittled.

Man with severe asthma says new police powers unfair for people unable to do breath test

A B.C. man with severe breathing issues who recently had his car impounded and driver's licence suspended — twice — says new rules that allow police across the country to pull over any vehicle and force the driver to take a breath test are causing undue hardship for people who cannot blow into a breathalyzer.