911 outage for Telus customers resolved

Telus customers across Alberta were unable to dial 911 on their cellphones Wednesday, but the issue has been resolved.

Outage affected customers across the province

A Telus Mobility outage preventing customers in central Alberta from calling 911 on their cellphones has been resolved.

The outage was resolved around 11:30 a.m. Wednesday, the Alberta government confirmed in a tweet. 

Red Deer, Airdrie, Clearwater County and Rockyford each put out information alerts around 10:30 a.m. saying Telus Mobility customers weren't able to call for emergency help.

The outage was affecting customers across the province, the alerts said..

 "These customers will not be able to dial 911 from anywhere in Alberta at this time," the alerts said. 

"If you require emergency assistance from police, fire, or ambulance, use a landline or head to your nearest emergency services station, fire station, or RCMP detachment." 

Telus said on its website that it has been experiencing network congestion across the country. The company said it's working to resolve the Alberta problem as soon as possible.


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