Edmonton

Credit card users could get Conquest refund: Alberta

Albertans who ended up paying for their vacations twice when Conquest Vacations Inc. shut its doors may be able to reclaim their cash if they booked their trip with a credit card.

Albertans who ended up paying for their vacations twice when Conquest Vacations Inc. shut its doors may be able to reclaim their cash if they booked their trip with a credit card.

Some families, who had paid for their vacations in advance, were forced to pay thousands of dollars to hotels in Mexico on Thursday before being allowed to check out and travel back to Canada.

Travellers in Ontario can claim a refund from a special fund that was created for their protection. 

While there is no such fund in Alberta, the province does offer protection for people who paid for their vacations with a credit card.

"Anyone who has paid with a credit card for a service or goods and they don't receive that, they can simply — within 30 days of not receiving what they paid for — write to the company and cancel the contract and the company is required to give them their money back," said Cam Traynor, a spokesman for Service Alberta.

"If the company doesn't, then their credit card company is required to give them their money back."   

Traynor said Alberta government considered the kind of fund that protects travellers in Ontario, but decided against it.

"Many people — when they book their travel — they do purchase their own travel insurance … through their own credit card company or they can purchase it through other means as well, so that protection is often in place for people."

Traynor said the best advice he could offer is for people to get in touch with their insurance broker or credit card company, or get in touch with Service Alberta for guidance.

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