Patient dies in ER at Red Deer Regional Hospital as wait times spike to 14 hours on weekend

Doctors at the Red Deer Regional Hospital warn that conditions are taking a toll at the central Alberta facility after a patient died in the ER and the estimated wait time spiked to 14 hours on the weekend.

Pandemic patient surges, ongoing bed and staff shortages contribute to wait times

The Red Deer Regional Hospital Centre serves nearly half a million people in central Alberta. (Heather Marcoux/CBC)

Doctors at the Red Deer Regional Hospital warn that conditions are taking a toll at the central Alberta facility after a patient died in the ER and the estimated wait time spiked to 14 hours on the weekend.

The patient died in the emergency department Sunday morning, Alberta Health Services has confirmed.

The patient had been triaged and was later reassessed by emergency department staff, and was waiting for further care, AHS spokesperson Kerry Williamson said Tuesday.

The department was fully staffed at the time but there was a surge in demand and an increase in very sick patients, he said.

"We do not know if this incident was the result of wait times in the Red Deer emergency department," Williamson said, adding AHS is reviewing this incident.

In the early morning hours on Saturday, the estimated wait time for the ER at the hospital  hit 14 hours.

AHS said the weekend demand surged dramatically with an influx of COVID-19 patients and people injured due to falls on the ice.

According to AHS, the 14-hour estimated wait time was brief and applied to less urgent cases.

The health authority noted the average wait time for non-urgent patients admitted to the hospital between 12:30 a.m. to 11:46 p.m. on Saturday was three hours and 43 minutes.

"It's very difficult," said Dr. John Colebrook, a Red Deer emergency room physician.

According to Colebrook, roughly two-thirds of the emergency room beds on the weekend were taken up by patients who were already admitted and waiting for a bed elsewhere in the hospital.

"When wait times are 12, 14 hours, it's suboptimal. The conditions are not good. We will do our best to see the sickest patients. If you're not that sick, then you'll be triaged lower down and it will take longer to be seen."

The Red Deer Regional Hospital — which serves nearly half a million people in central Alberta — regularly runs over capacity.

A 2015 AHS report showed, at that time, the hospital was short 96 in-patient and 18 emergency room beds.

Advocates have been sounding the alarm over bed shortages for years, and in the 2021 provincial budget, the Kenney government earmarked $59 milion over three years for the first stage of the hospital expansion — despite promising $100 million a year earlier.

"My heart goes out to the family and anyone who has passed away in our system," Health Minister Jason Copping said Tuesday. 

He says AHS is investigating, and he has asked the health body for a report. 

Copping said he acknowledges there is an infrastructure deficit in the central zone, but he did not have more information on the work being done to address that. 

Patients treated in waiting room and ambulances

"It's becoming more common to send people for blood work from the waiting room because we just can't wait for them to get back to the space," said Colebrook, who noted waits on the weekend were unusually high.

"It does impact care," he said. "Either it takes longer to be seen or they're being assessed in the waiting room or the triage areas."

In addition to chronic bed shortages and an increase in patients needing care, Colebrook said the hospital is experiencing staffing shortages and problems with patients stuck in hospital beds waiting for placement in care homes.

Dr. Kym Jim said Red Deer's already long wait times have surged even higher over the past 10 days. (Jennifer Lee/CBC News)

"There's no question that care for patients is being delayed. And we know when that happens poorer outcomes can happen" said Dr. Kym Jim, an internal medicine and nephrology specialist at the hospital.

Jim, who is also a spokesperson for the Society for Hospital Expansion in Central Alberta, said wait times have surged over the past 10 days and staff are working flat out to help patients

"I'm increasingly seeing patients in the hallway, I'm increasingly triaging patients that come to see me before they've ever gotten to an emergency bed. I frequently see people in ambulances outside waiting to come in because it was going to take too long to see me. Often those people have COVID, so they can't come right in. So I've seen people in ambulances and written orders there."

Jim acknowledged hospitals around the province are struggling, but he said Red Deer, which has been stretched for years, is particularly hard hit.

"Wait times in the ER are one of the gauges of a hospital system that is in trouble," he said. "This really speaks to the need for urgent hospital expansion."

Dr. Keith Wolstenholme, an orthopedic surgeon, says the hospital needs an infrastructure commitment and a solution in the meantime. (Jennifer Lee/CBC)

Dr. Keith Wolstenholme, an orthopedic surgeon at Red Deer Regional Hospital, said wait times are an ongoing problem at the facility and COVID-19 has exacerbated the situation.

"It was already terrible. The access to care was already poor," he said.

"This is just yet another sad example of our infrastructure limitations that leads to an inability to really adequately care for patients that need care by any sort of metric that would be acceptable to anybody."

He said the person was "relatively young," but did not know other specifics about what happened. 

"Any health-care worker when they lose a patient I think we all naturally wonder 'did that have to happen,'" he said.

In a statement emailed to CBC News, the AHS's Williamson said the Red Deer Regional Hospital experienced significant demand over the weekend due to an increase in seriously ill patients

"Multiple trauma cases presented at the emergency department in a short amount of time, impacting wait times, particularly for patients with less urgent care needs," Williamson said.

The health authority said staffing levels were normal over the weekend and the increase in hospitalizations is not unique to Red Deer.

"We understand that waiting for admission is challenging, and can be very frustrating. Every effort is being made to reduce capacity pressures and admit patients as soon as possible. One of the ways we're working to address capacity concerns is transferring stable patients to another health-care facility if needed," Williamson said.

Meanwhile, Colebrook is urging patients not to stay away from the hospital if they need care.

"Even though our wait times go up, we still will do our best to see the patients that are sickest," he said.


Jennifer Lee


Jennifer Lee is a CBC News reporter based in Calgary. She worked at CBC Toronto, Saskatoon and Regina, before landing in Calgary in 2002. If you have a health or human interest story to share, let her know.


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