Robberies at cell phone retailers becoming more frequent, police say

Calgary police are warning consumers to keep their eyes peeled when perusing online marketplaces and classified websites after a rash of cell phone thefts from local retailers.

Calgary police say consumers should be cautious when purchasing merchandise online

Police are warning Calgarians to keep their eyes out for stolen phones when shopping on online marketplaces, after a rash of recent thefts. (Carl Court/Getty Images)

Calgary police are warning consumers to keep their eyes peeled when perusing online marketplaces and classified websites after a rash of recent cell phone thefts from local retailers.

"We do have ongoing robberies for retail cell phone stores or electronic stores where offenders are then stealing these phones and then reselling them to victimized people through the online marketplace," said Staff Sgt. Mark England with Calgary police.

Such thefts have taken their toll on Geoff D'arcy, who has run a cell phone repair business for more than a decade. In the past four years, his shop has been broken into four times.

"The first time it was a lot of customer devices, which was unfortunate. But future times it's always been our pre-owned phones," D'arcy said.

Efforts to inform the public about stolen phones are important, D'arcy said, but "long overdue."

"I think it's really important. I think a lot of people do get caught buying stolen phones," he said. "We have people in here, probably daily, that have bought a cheap phone online and it turns out it's stolen, so it can't be activated."

Geoff D'arcy, who runs a cell phone repair store, said his shop has frequently been a target of thieves. (Terri Trembath/CBC)

Cell phone thefts can often be sudden, like in September of last year when a group of men in sunglasses and hooded sweatshirts stole dozens of iPhones from the Apple Store in Calgary's Chinook Centre.

Police are urging the public to ask for the serial number or International Mobile Equipment Identity (IMEI) number. Each smartphone comes equipped with a unique number which allows stolen phones to be identified.

Buyers can check the IMEI number online beforehand, which will reveal whether the phone has been reported stolen or is blacklisted.

"It's not something that most people are aware of," England said. "Those are hugely important, investigatively, for us to be able to track the phone."

With files from Terri Trembath


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversation  Create account

Already have an account?