British Columbia

TransLink to close accessible fare gates Monday, July 25

TransLink says all fare gates, even accessible ones, will be kept closed as of July 25. TransLink says there are options for mobility-impaired riders and proximity sensor-equipped gates will be in place by the end of 2017.

Accessible gates were left open after complaints from mobility-impaired riders

All fare gates are closing at SeaBus and SkyTrain stations Monday, July 25.

TransLink announced Tuesday that starting July 25, all accessible fare gates at SkyTrain and SeaBus stations will be kept closed.

At least one gate at each station had always been left open as a result of complaints that some mobility-impaired riders were having trouble tapping into the system using their Compass Cards.

The gates were sometimes closed when there was transit staff on hand to assist riders with difficulties but were kept open when staff was not present.

In a statement, TransLink said mobility impaired riders can access the system one of three ways:

  • Station Assistance Service, where a rider can call an attendant to have them open the gate in person or remotely.
  • Assistive Devices Program, where a rider can be given an armband or other such device to make tapping in and out easier.
  • The HandyCard Program, where a rider can have an assistant travel with them for free.

TransLink said proximity sensor-equipped gates would be in place by the end of 2017.

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