British Columbia

TransLink fare gate policy tweaked to accommodate people with disabilities

Starting April 4, fare gates will be closed at all SkyTrain and SeaBus stations, but now staff will be available to assist customers who need help tapping in and out.

Staff will now be on hand to assist those who need help tapping in or out, or one gate will remain open

TransLink fare gates have been the subject of many controversies and delays.

TransLink has announced it is tweaking its fare gate policy to better accommodate people with disabilities.

Starting April 4, fare gates will be closed at all SkyTrain and SeaBus stations as originally planned, but now staff will be on hand to assist customers who need help tapping in or out.

When staff isn't available one accessible fare gate will remain open.

The changes were announced in a statement released by TransLink and are a direct response to a statement made last week by Peter Fassbender, minister responsible for TransLink, demanding the corporation "assure unfettered access to every person no matter what their circumstance, whether they're seniors or persons with disabilities."

Starting April 4, customers will need to have a Compass Card or Compass Ticket with a valid fare when using the SkyTrain or SeaBus.


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