Residents struggled without water inside 500-unit Lougheed Village
City says water shut off at building manager's request due to a break in the complex's private line
Residents inside a 500-unit housing complex in Burnaby were without running water for days after it was shut down because of a line break in the building's parkade.
Water at Lougheed Village, a large housing development near the border of Coquitlam and Burnaby, was off from Wednesday until early Friday evening, according to building residents. The property is managed by MetCap Living.
The dry taps have led to health and hygiene concerns from those without water, particularly amid the ongoing COVID-19 pandemic.
"I think it's unsanitary," said Tamara Goddard, a resident of the village since 2019. "I'm scared to leave my apartment at this moment because people aren't washing their hands."
Goddard said she's witnessed people going to the bathroom in a nearby duck pond, while other residents draw buckets of water from the same pond to bring back up into their units.
"People are frustrated and quite upset, because we're not being given adequate information to make adequate decisions for our health."
First notice on Feb. 3
Goddard says residents were first given a notice on Feb. 3 that the water would be shut off from 9 a.m. to 3 p.m. for maintenance.
Subsequent notices said the water would remain off until further notice, following a shutdown by the City of Burnaby because of a water main line break.
Goddard says property managers provided drinking water bottles to residents.
"People are cramming into elevators to get water bottles, they're unwashed, people using public water ... even if it's not COVID, people are going to get sick."
By 6 p.m., Goddard confirmed that the taps were running again.
The City of Burnaby provided a statement to CBC a week later. In it, it said the city shut down the main water line leading to the complex on Thursday afternoon at the request of building management following a private line break in the building's parkade. The city did not say when the private line break occurred.
The city said it restored the main line 26 hours after it was initially shut down.
A request for comment from the site's building manager was not returned by time of publishing.