British Columbia

New Rogers call centre to bring 350 jobs to Kelowna

Rogers Communications will open a new customer solution centre in Kelowna by next summer, with 350 jobs initially available and plans to grow the workforce to 500 over time.

Hiring is expected to start in the spring

Rogers Communications' new customer solution centre is expected to be up and running in summer 2020. (Africa Studio/Shutterstock)

Calling Kelowna's unemployed.

Rogers Communications has chosen the Okanagan city as the site for its new British Columbia customer solution centre, expected to open in the summer of 2020.

The centre will inject 350 jobs into the local economy and, according to the company, that number is expected to grow to 500 over time.

Renovations on a 32,000 square foot facility on Dickson Avenue in the Landmark District are expected to begin early next year and the company says it will begin holding job fairs and hiring employees in the spring. 

Rick Sellers, president of the B.C. region for Rogers Communications, said most of the job postings will be for customer service representatives and the centre is expected to receive about one million calls a year.

Sellers said the company chose to set up shop in Kelowna after it did an "exhaustive analysis" of the region and determined there are plenty of workers in the area with the skills Rogers needs.

Competitive salaries

"We found there was a lot of talented people there," Sellers said, adding he doesn't anticipate any issues finding employees and those hired will be well compensated.

"We are confident the packages we will be putting together for people in Kelowna are very competitive," Sellers said in a phone interview Thursday morning on CBC's Daybreak South.

In a statement, Kelowna Mayor Colin Basran welcomed the investment to the city.

"With our growing technology sector, along with every other kind of business, communications technology is essential to keeping our local economy going," said Basran.

Rogers is Canada's largest wireless carrier and includes the Fido and chatr brands.  

"We're proud to grow our presence in the province and tap into the incredible Okanagan workforce," Eric Agius, senior vice-president of Rogers customer care, said in a news release.

According to PricewaterhouseCoopers, Rogers generated nearly $1 billion toward B.C.'s gross domestic product in 2018.

With files from Daybreak South


To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.